Renu Energy Solutions · 2 months ago
Customer Success Coordinator
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
$45K/yr - $50K/yr
2+ years expRenu Energy Solutions is a full-service solar residential and commercial installation company, known for its exceptional customer service and rapid growth in the renewable energy sector. They are seeking a Customer Success Coordinator to manage customer feedback, enhance client satisfaction, and coordinate communication across departments throughout the project lifecycle.
EnergyRenewable EnergySolar
Responsibilities
Responsible for the Review Management process including requesting reviews, responding to reviews, and managing any negative reviews with a goal to turn them around
Conducting check in calls with customer throughout the project lifecycle to build excitement, ask for reviews, and help to answer or resolve any outstanding questions or concerns
Implement customer survey management process to solicit internal customer feedback
Track internal customer feedback, online reviews, and escalations
Disseminate customer feedback across departments to inform process improvement
Schedule and manage automated campaign emails and texts to drive feedback and positive reviews
Drive client satisfaction throughout the entire project process from sale through construction and system functionality
Coordinate with Marketing, Sales, and other relevant departments to organize initiatives to promote online reviews and referrals
Update and maintain communication with all departments necessary in regards to customer inquiries or concerns
Qualification
Required
Deadline motivated and high quality standards
Proficient in Microsoft Office and/or Google Workspace products
High level of professionalism and excellent customer service skills
Proven communication skills within a team, with employees and customers
Detail oriented
Excellent written and verbal communication skills
Preferred
Associates or Bachelor Degree
2 + years of experience in a customer service role, sales role, or other customer facing role
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Health/Dental/Vision/Disability/Life + Matching 401k + PTO
Company
Renu Energy Solutions
Renu Energy Solutions provides high-quality solar installations, as well as proven energy-saving products and services like energy storage and system monitoring.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-02-07Acquired
Leadership Team
Jay Radcliffe
President
Recent News
Company data provided by crunchbase