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UHS · 2 months ago

Application Analyst II - Enterprise Resource Planning (ERP) Trainer

KING OF PRUSSIA, Pennsylvania

Full-time

Onsite

Mid Level

3+ years exp

Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. The Associate Application Analyst II – ERP Training role focuses on providing learning and development services to enhance the effectiveness of clinical and technical staff through the creation and delivery of educational materials and training sessions.

Health CareHospitalMedicalPersonal Health

Responsibilities

Develops curriculum for new hire and ongoing training. This includes manuals, job aids, tip sheets, webinars, computer-based training modules and other materials as requested

Updates training curriculum based on system/business needs and communicates changes to all affected parties

Uses proper business writing skills to effectively communicate concepts in a concise, easy to read, and understandable manner

Adheres to appropriate adult learning principles

Performs quality review of new or updated training materials

Establishes and maintains regular communications with education team

Tracks registration/attendance and grades classes in LMS system

Works with facility staff to ensure classroom is ready for training, training materials present, equipment available and functioning, etc

Conducts classroom, virtual, group, or one on one training as dependent on specific learning requirements

Participates in preparing the training systems for classes as needed

Performs testing and maintenance of the training systems

Adheres to UHS Service Level and Change Management Policies

Demonstrates analytical problem solving to research and resolve Customer Service tickets pertaining to training

Provide post-training support to users, answering questions, providing troubleshooting assistance, and ensuring continued engagement with the new system

Maintains Service Excellence principles

Prepares and submits status reports to supervisor as required

Properly documents updates to training materials and file appropriately

Keeps management well informed of activities, needs, problems

Updates project plans in online Project Management system

Monitors and updates service requests in the UHS and Cerner ticket tracking systems

Attends classes to assist other trainers as needed

Collaborates with project managers on special training projects

Keeps current on relevant system updates, clinical workflow changes, and release notes

Qualification

ERP productsWorkday ERPCurriculum developmentTraining deliveryMicrosoft OfficeAnalytical problem solvingInterpersonal skillsPresentation skillsTime managementWritten communication

Required

This position requires an associate or bachelor's degree preferably in Business, Liberal Arts, or Education

3-5 years of experience delivering training via various methods (eLearning, classroom, webinar) is required

Ability to assemble training material that is professional, concise, and easily understandable by the intended audience

Some knowledge of hospital environments preferred

Solid planning, time management and organizational skills

Excellent written and verbal communication skills

Strong English grammar skills required

Requires strong interpersonal and presentation skills

Experience in developing educational curriculum and documentation to deliver an interactive and engaging training strategy, using a blend of live demonstrations, hands-on exercises, and eLearning modules

Experience using ERP products (1+ years), Workday ERP preferred

Demonstrates customer-oriented service excellence principles, as outlined in UHS Corporate standards

Proficient in Microsoft Excel, Word, PowerPoint and Outlook

Able to quickly learn new software and business processes

Experience using collaborative tools like Google Docs and SharePoint