Planet Fitness · 2 months ago
Front Desk Staff
Bentonville, AR
Full-time
Onsite
New Grad, Entry LevelPlanet Fitness is dedicated to creating a positive member experience by providing exceptional customer service. The Front Desk Staff will greet and assist members and guests, manage check-ins, facilitate tours for prospective members, and maintain cleanliness throughout the facility.
FitnessHealth CareTrainingWellness
Responsibilities
Greet members, prospective members and guests, providing exceptional customer service
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system
New member sign-up
Take prospective members on tours
Facilitate needed updates to member’s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Detailed cleaning in all areas of the facility
Qualification
Required
Customer service background preferred
Basic computer proficiency
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent required
Must be 16+ years of age
Company
Planet Fitness
Planet Fitness is a provider of fitness training programs and classes.
Founded in 1992
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.27BKey Investors
Freeman SpogliAtlantic Street CapitalTSG Consumer Partners
2025-12-05Post Ipo Debt· $750M
2024-06-07Post Ipo Debt· $800M
2024-01-29Post Ipo Debt· $3.15M
Leadership Team
Colleen Keating
Chief Executive Officer
Brian Povinelli
Chief Marketing Officer
Recent News
2026-01-19
2026-01-12
The Philadelphia Inquirer
2026-01-08
Company data provided by crunchbase