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Full Package Media · 2 months ago

Scheduling Center Specialist

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

Full Package Media is a real estate media production company located in Addison, TX, specializing in high-quality photography and videography services for realtors and businesses. The Scheduling Center Specialist will be responsible for managing client bookings, ensuring customer satisfaction, and providing logistical support to photographers.

PhotographyReal EstateVideo

Responsibilities

Take orders and book shoots for clients over the phone and through email

Process edits requests, manage concerns, and respond to general inquiries

Take ownership of issues and find resolutions

Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs

Deliver an outstanding experience to customers at all times

Provide logistical assistance to photographers as needed

Assist in automating processes and suggest improvements as areas of opportunity are identified

Contribute to the positive vibe and high energy in the office!

Qualification

Customer serviceSchedulingPhotographyVideographyZendeskCoachablePositive attitude

Required

Ambition - Our team rocks and loves to achieve and succeed! If you don't have fire in the belly when it comes to winning and growing - move on!

A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit

Must be coachable and willing to follow systems and processes

Must be able to bounce back from rejection and overcome objections

Must be great with computers - you think typing is easier than writing cursive

Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order

Have a great attitude - you are a good vibes only type of person

Always be punctual and well dressed - there is zero tolerance for lateness

Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them

Have reliable transportation and live in the Dallas/Ft. Worth Metroplex

Must be able to work in our office - get out of the house and smell the roses! You'll love your coworkers and team at FPM!

If this sounds like it's right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type “I am the scheduling wizard!” Seriously. We will only consider applicants that include this which demonstrates attention to detail