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Walgreens · 2 months ago

Lead IT Support Specialist Fulfillment Center

Mechanicsville, VA

Full-time

Onsite

Entry, Mid Level

$20.45/hr - $30/hr

2+ years exp

Walgreens is a leading pharmacy and health services company, committed to building trusted relationships with customers. They are seeking a Lead IT Support Specialist to oversee the installation, troubleshooting, and repair of hardware and software, while managing escalated issues and planning workloads effectively.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:

Utilizing tracking software to track and monitor the resolution of issues and/or open tickets

Supporting area processes and interface requirements

Resetting equipment or applying solutions to quickly resolve problems

Resolves complex issues. Resolves escalated issues from less experienced support staff

Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes

Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible

Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed

Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations

Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes

Partners cross functionally to resolve issues

Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc)

May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair

Qualification

Technical SupportNetwork InfrastructureWindows ServerMicrosoft WindowsDatabase ManagementTeam CollaborationProblem SolvingCommunication SkillsTechnical Documentation

Required

High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role

Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc

Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer

Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment

Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare

Hours of support may require weekend, holiday and/ or off-hours shift coverage

Willing to travel up to 10% of the time for business purposes (within state and out of state)

Preferred

Bachelor's degree

Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA

Experience at a distribution center or manufacturing environment

Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)

Experience building and maintaining databases (such as Web, Access and SQL)

Experience coordinating service requests with appropriate IT team

Experience working independently and as part of a cross-functional technical team

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

Walgreens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2022 (1)