ZOLL Cardiac Management Solutions · 2 months ago
Business Applications Administrator
Chelmsford, MA
Full-time
Onsite
New Grad, Entry Level
$32/hr - $40/hrZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Business Applications Administrator will be responsible for application sysadmin activities, user provisioning, and coordinating team issue tracking while supporting global implementations of Oracle EBS and Oracle Fusion Cloud Application.
Medical Device
No H1B
Responsibilities
Monitor and review ServiceNow ticketing system for requests in the Application System Administrator queue and act on these requests in accordance with established process flow
Attend to all System Administrator requests including creation of new users, changes to users’ attributes, assignment of roles, data access etc. following established approval process
Document all system administrator activities including approvals in accordance with IT audit control requirements
Meet SLAs for various request types and share periodic reports
Support audit requests on system administrator activities in requested format
Diagnosing, troubleshooting, and resolving any user issues related to login and access
Perform period reviews of user and role assignments for potential audit deviations, risk assessments etc
Maintain and publish reports as required
Collect and report on team efforts and third-party work
Prepare presentations for recurring meetings
Perform all ordering duties and maintaining supplies
Qualification
Required
Bachelor's Degree required
Experience administering systems or application preferred
Experience in ServiceNow or similar ticketing system
Strong MS-Office and SharePoint skills
Strong experience working in a team providing critical support
Knowledge of ITIL processes (incident, problem, change management)
Work effectively on multiple activities and projects
Strong analytical and training skills
Troubleshoot user access issues
Excellent communication and organizational skills
Preferred
Experience administering systems or application preferred
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase