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BW Converting · 5 days ago

Field Service Technician

United States

Full-time

Onsite

New Grad, Entry Level

BW Converting Solutions is a strategic alliance of resources and services providing high-performance converting and packaging machinery. The Field Service Technician will perform electro-mechanical work, assist with troubleshooting, and train customers on equipment operation and maintenance.

Mechanical Or Industrial Engineering

Responsibilities

Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation

Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems

Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem

Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs

Report quality issues and take corrective action to prevent reoccurrence

Act as liaison between customer and company; maintain positive relationships with customers

Prepare and submit reports as required

Provide leadership, coaching and mentoring to less experienced personnel

Work in a team of field service team members, contractors and/or customer personnel through the project stages

Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards

Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately

Perform other duties as assigned

Qualification

Electro-Mechanical TechnologyPLC ProgrammingMechanical SkillsElectrical SkillsCustomer FocusEffective CommunicationTeam Collaboration

Required

An Associate degree in Electro-Mechanical Technology or a related field is required

18 years old at the time of hire to operate equipment

A strong mechanical and/or electrical skill set is required to complete a variety of work in this position

Ability to travel at least 50% of the time

Preferred

B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred

Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus

Knowledge of Giddings & Lewis, Rockwell, and Siemens PLC is highly recommended, along with a background in machine process control. PCMC uses Indramat and Rockwell servo control systems, along with advance networking communications, including Ethernet and SEROCS protocols