Musco Lighting · 9 hours ago
Warranty Hub Regional Manager - Allentown, PA
Allentown, PA
Full-time
Onsite
Senior Level
5+ years expMusco Lighting is a global leader in sports and large-area lighting solutions, and they are seeking a Warranty Hub Regional Manager in Allentown, Pennsylvania. The role involves managing the operations of a services hub, ensuring quality and timely completion of warranty claims, and leading a regional technician team while maintaining high levels of customer service.
FitnessManufacturingProduct DesignSports
Responsibilities
Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hub’s office location
Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations
Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service
Key focuses on service quality, safety and the customer/Musco warranty experience, as well as meeting needs of Musco’s internal process requirements (RMA) and hub product inventory
Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance
Direct management of the regional technician team (3 – 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved
Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards
Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work
Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and at times cover their technician duties due to PTO, and gain knowledge into their team members’ everyday roles and responsibilities
Travel to Musco Corporate office for departmental meetings and training as needed
Given that we provide Sports Lighting some night work is required at times
Qualification
Required
Post-high school education (trade school, associates, or bachelor's degree) in business or customer service-related field or equivalent experience preferred
5-7 years of leadership/supervisory experience is preferred
Work knowledge and experience in a customer services business
Excellent verbal, written, and telephone communication skills
Excellent technical and problem-solving abilities
Work well in a fast-paced, ever-changing environment
Mechanical aptitude or knowledge
Ability to coordinate schedules and perform managerial duties
Strong personal initiative and ability to work with little supervision
Strong organizational skills
Computer skills in Word, Excel, and internal computer systems
Strong small meeting group skills
Benefits
Meaningful work in a team-first culture
Continuous learning and professional development
Work-life balance
Providing flexibility for community involvement, family activities, and personal time
Company
Musco Lighting
Musco has focused on the design and manufacture of sports-lighting systems.
1001-5000 employees
H1B Sponsorship
Musco Lighting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Christopher Hyland
Chief Financial Officer
Joe Crookham
Founder
Recent News
Sports Business Journal
2025-10-24
2025-10-24
2025-10-20
Company data provided by crunchbase