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CSL · 2 months ago

Sr. Customer Account Analyst

Seqirus USA - NJ - Summit

Full-time

Onsite

Mid, Senior Level

$80K/yr - $95K/yr

3+ years exp

CSL Seqirus is a leading influenza vaccine provider dedicated to improving the manufacturing process and effectiveness of vaccines. The Sr. Customer Account Analyst will manage key customer accounts, ensuring financial health and adherence to contracts while collaborating with various teams to enhance customer experience and drive strategic goals.

BiotechnologyHealth CareHealth DiagnosticsMedical

Comp. & Benefits

Responsibilities

Manage a portfolio of important accounts, maximizing opportunities to make improvements

Analyze accounts for contract adherence while ensuring services are aligned with the goals of the account

Partner with customer service teams to resolve account issues

Work with the finance department to ensure customer's financial health is in good standing

Run data quality queries which include billing, shipping, order creation, contract, and pricing, to identify data exceptions to plan and implement strategic plans

Support sales with custom reporting and data insights

Creation and distribution of applicable customer account reporting on a routine basis

Provide detail level recommendations to help Sales with working on customer strategy

Identify gaps in processes and recommend opportunities for improvements

Analyze complex problems, interpret operational needs, and develop integrated creative solutions

Monitor and evaluate programmatic and operations effectiveness and implement improvements

Lead by example to train sales and analyst teams

Help with peer-to-peer learning

Help write test cases, scripts, and testing of new system enhancements

Represent the CSL Seqirus Customer Experience vision internally and externally while being the voice of the customer with your team to address customer challenges

Follow established procedures while understanding internal and external drivers necessary to operational success

Coordinate with team members including, Sales, Executive Leadership & Demand Planning

Use multiple communication channels to seek and offer feedback

Strengthen relationships and networks by asking open questions and sharing information

Self-govern while receiving coaching to achieve operational targets

Maintain awareness of relevant internal/external trends and consider implication of work

Qualification

Account managementData analysisMS ExcelSAPCollaborationCommunicationProblem-solvingLeadership

Required

Bachelor's Degree or equivalent combination of education and experience

Minimum 3 years of experience in a regulated industry, experience with vaccines or biologics products is desirable

Account management skills to support demand planning, data control, and serving as contact for account-related activities

Experience ensuring agreement between contracts and orders to resolve discrepancies and variances

Experience working with a variety of teams (Finance, Sales and Distribution, QA, IT, Customer Experience, eCommerce, and Leaders at different levels)

Proficiency in MS excel (can perform complex functions) and SAP (6.0 later preferred), EDI ordering, reporting, and SAP sale-order management experience is an advantage