Oracle · 17 hours ago
Senior Technical Analyst -Support (U.S. Citizenship required)
United States
Full-time
Remote
Senior Level
$24.95/hr - $60.63/hr
5+ years expOracle is a world leader in cloud solutions, committed to innovation and inclusivity. The Senior Technical Analyst will deliver post-sales support and solutions, focusing on resolving customer inquiries and providing expert technical assistance for Oracle's analytics platforms and services.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Provide expert-level troubleshooting and technical support for Oracle’s Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, and associated cloud services
Diagnose and resolve complex issues across the Hadoop ecosystem (e.g., HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie)
Manage cluster configurations, upgrades, patches, and installations using tools like Ambari
Support real-time data processing frameworks (Kafka, Flink) and ETL pipelines (ODI, Informatica)
Collaborate with OCI platform teams to support secure and scalable AI/ML data workflows
Engage in hands-on support for agentic frameworks (LangChain, Semantic Kernel, CrewAI) and RAG-based systems
Interact regularly with customers, build technical documentation, and contribute to knowledge sharing
Collaborate cross-functionally with product engineering, infrastructure, and cloud ops teams for holistic support delivery
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related technical field
5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI)
Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos
Experience in Linux OS administration, networking, TLS/SSL, and SSO integration
Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake)
Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate)
Proficiency in Python and Shell scripting
Deep understanding of Oracle's Big Data Service (BDS), Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations
Cluster administration using Ambari and troubleshooting across the Cloudera stack
Real-time processing using Kafka, Flink
AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines
Working knowledge of cloud services, networking, system-level security, and distributed architectures
Experience supporting multi-tier enterprise applications
Strong customer focus with ability to handle escalations and technical deep dives
Structured problem-solving mindset
Self-motivated with a continuous learning attitude
Excellent communication, documentation, and global collaboration skills
Results-oriented with a passion for service quality and technical excellence
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-09
2026-01-07
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