Synapticure · 2 months ago
Certified Medical Assistant
United States
Full-time
Remote
Entry, Mid Level
$21/hr - $24/hr
2+ years expSynaptiCure Inc. is a patient and caregiver-founded company dedicated to transforming the lives of individuals living with neurodegenerative diseases. They are seeking a Certified Medical Assistant (CMA) to support their virtual care team by coordinating medical records, managing prior authorizations, and assisting neurologists during virtual visits, ensuring a seamless experience for patients.
Health CareMedicalNeuroscienceWellness
Responsibilities
Coordinate medical record retrieval, ensuring complete and timely submission of patient documentation for provider review
Prepare and process referrals to specialists and manage prior authorization requests in coordination with insurance payors
Virtually greet and room patients prior to telehealth appointments, confirming patient information and visit readiness
Review and update patient records in the electronic health record (EHR), maintaining accuracy and compliance with HIPAA and organizational policies
Serve as a liaison between patients, caregivers, and care teams to provide information, resources, and follow-up support
Assist neurologists and advanced practice providers during virtual encounters, ensuring smooth workflows and accurate documentation
Communicate with insurance companies, clinical partners, and internal departments to resolve issues or delays related to billing, referrals, or authorizations
Support care coordination by identifying barriers to care and escalating complex issues to clinical leadership as appropriate
Maintain accountability to quality standards in all patient and partner interactions, ensuring the highest levels of professionalism and confidentiality
Participate in regular team meetings, trainings, and process improvement initiatives to enhance the patient and provider experience
Qualification
Required
Active Medical Assistant Certification (CMA or RMA required)
Minimum of 2+ years of experience as a Medical Assistant in a clinical or telehealth setting
Demonstrated knowledge of HIPAA regulations and patient privacy standards
Strong communication and interpersonal skills, with a patient-centered approach
Proficient with electronic health record (EHR) systems and virtual communication tools
Highly organized, detail-oriented, and capable of managing multiple priorities efficiently
Comfortable working both independently and collaboratively in a fast-paced, evolving environment
Preferred
Experience handling, reviewing, and managing medical records
Experience coordinating referrals and authorizations within a healthcare or telehealth environment
Prior experience working in a startup or organization experiencing rapid growth and change
Bilingual fluency in English and Spanish- preferred
Familiarity with neurology or chronic disease management workflows
Benefits
Comprehensive medical, dental, and vision coverage
401(k) plan with employer matching
Remote-first work environment with provided technology and home office stipend
Generous paid time off and sick leave
Professional development and career growth opportunities
Company
Synapticure
We provide neurodegenerative disease patients with expert MDs and 24/7 wrap around care, no matter where you live in the US
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.25MKey Investors
B CapitalGoogle Ventures
2024-11-19Series A· $25M
2024-09-24Series Unknown· $40.15M
2023-01-09Seed· $7.1M
Leadership Team
Sarahjane Sacchetti
Advisor
Recent News
Morningstar.com
2025-11-04
Company data provided by crunchbase