Cambridge Health Alliance · 1 day ago
Receptionist/Front Desk
Everett, MA
Full-time
Onsite
Entry Level
1+ years expCambridge Health Alliance is a healthcare organization committed to providing quality care to the community. The Receptionist/Front Desk role involves performing a wide range of administrative and support functions, serving as the primary point of contact for patients and visitors, and ensuring excellent customer service through effective communication.
Health CareMedical
Responsibilities
Follows CHA appointment scheduling policies and protocols
Follows special scheduling guidelines such as scheduling for procedures
Schedules new and follow-up appointments for patients within an appropriate time frame
Collects complete appointment information to identify patient and reason for appointment
Places reminder calls to patients as directed
Notifies patients of schedule/appointment changes in a timely manner
Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope
Monitors EPIC staff message in-basket as well as CHA email
Supports collection of medical records needed for new and established patient appointments
Follows CHA registration policies and protocols
Completes computer registration thoroughly and accurately according to protocol
Prepares appropriately for computer downtime
Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner
Checks in patient for appointment upon arrival and verifies insurance coverage
Attaches and verifies referrals for upcoming scheduled appointments in EMR
At registration, distributes appropriate screening forms and paperwork to patients
Routes patient billing questions to the appropriate department
Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit
Assists patients with transportation needs
Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse
Follow up on no show patients
Answers telephones promptly and courteously
Clearly identifies proper name of site and self
Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines
Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse
Manages incoming calls by determining urgency before placing on hold
Maintains patient confidentiality at all times
Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines
Completes Request of Information form accurately and completely
Scans clinical information into EMR following Health Information guidelines
Participates in team-based care and panel management
Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling
Documents all patient encounters thoroughly and accurately in the patient's medical record
Faxes or scans orders and referrals
Utilizes assistance from Interpretive Services when requested/appropriate
Documents appropriate patient interactions in the medical record (i.e. brief encounters)
Demonstrates CHA service standards
Distributes incoming correspondence, faxes and mail to appropriate person or department in a timely manner
Assists with workflow for patient forms and paperwork
Assists patients with Mychart Activation
Assures accuracy and confidentiality of patient information by adhering to established confidentiality policy
Adheres to position descriptions, policies, protocols, CHA Service Standards, regulatory agencies and procedures related to professional practice
Demonstrates understanding of his/her role in emergency codes
Completes required training and annual competencies
Performs other related duties as assigned or directed
Is responsible for creating a respectful environment for our patients and ourselves
Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability
Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers
Adheres to dress code; appearance is neat and clean
Completes annual educational requirements and in-service training as required
Wears identification while on duty
Reports to work as scheduled and ready to receive assignments; minimal unscheduled absences
Attends meetings and participates in committees as required
Qualification
Required
High School Diploma
Preferably one-year experience, preferably in a medical setting
Excellent customer service skills and telephone etiquette
Demonstrates effective communication skills
Excellent organizational skills
Ability to work independently or in teams
Ability to multitask in a fast-paced environment
Sufficient mobility to negotiate physical plant layout
Strength and endurance to work continuously for 4-5 hours at a time
Ability to enter data into computer up to 5 continuous hours
Ability to carry, push or lift equipment up to 20 lbs
Ability to respond to appropriately urgent patient care needs
Preferred
some college preferred
Knowledge of a second language preferred
Knowledge of Medical Terminology preferred
EPIC experience preferred
Benefits
Flexible schedules
Varied assignments
Competitive pay
Health insurance
Company
Cambridge Health Alliance
Cambridge Health Alliance (CHA) is an award-winning, integrated healthcare system that serves Cambridge, Somerville, and Boston's
1001-5000 employees
H1B Sponsorship
Cambridge Health Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (23)
2022 (12)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$0.15MKey Investors
Andrea Campbell
2023-08-16Grant· $0.15M
Leadership Team
Patrick Wardell
CEO
Joy Curtis
Senior Vice President and Chief Human Resources Officer
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