Delta Dental Ins. · 5 months ago
Director National Care Contact Center - Experience & Enablement
Alpharetta, GA, United States
Full-time
Onsite
Director/ExecutiveDelta Dental Ins. is seeking a Director for their National Care Contact Center focused on Experience & Enablement. This role will lead enterprise strategy execution by managing multi-site operations and transforming customer service into a high-touch, concierge-style experience while driving engagement and empowerment across teams.
Health CareHealth InsuranceInsurance
Qualification
Required
Lead enterprise strategy execution by managing multi-site operations
Shift from traditional service to a high-touch, concierge-style customer experience
Define and execute short- and long-term goals that align with business priorities and operational direction
Ensure maximum productivity, cost effectiveness, and customer service quality
Serve as both an operational and experience enablement leader
Drive transformation, engagement, and empowerment across teams
Elevate the customer and employee experience
Demonstrate change leadership by guiding the organization through complex transformation initiatives
Focus on agility, resilience, and stakeholder alignment
Require high emotional intelligence
Proven track record in large-scale transformation
Experience in cultural change
Enable high-performing, change-resilient teams
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Goldman
VP, Infrastructure & Operations
Ben Sieke
Director, Talent Development and Learning
Recent News
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