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Planon · 1 day ago

Account Manager North America

Greater Boston

Full-time

Hybrid

Mid, Senior Level

Planon North America is looking for key account managers to serve as client success executives to nurture and maintain excellent relationships with our clients in the U.S. and Canada. As a Key Account Manager, you will oversee all activity and communications with clients, proactively respond to client needs, and advise clients on their smart workplace technology journey.

Software

Growth Opportunities

Responsibilities

Owning and maintaining positive executive level and stakeholder relationships with clients while ensuring excellent client satisfaction

Ensure a long-term business relationship with your assigned accounts, including handling product add-ons and enhancements, managing contract renewals, facilitating partner solutions, customizations, additional services, etc

Conducting regular business reviews with clients to assure a high level of satisfaction with Planon products and services

Developing in-depth knowledge of Planon’s software, services, partner products and services, and related industry offerings sufficiently to be an effective advisor to the customer

Defining and implementing Strategic Account Plans for assigned accounts, using approved models, to identify and position additional client activity and business opportunities

Uncovering opportunity needs, developing solution/value propositions, and identifying upsell opportunities

Qualification

SaaS Account ManagementFacilities ManagementClient Relationship ManagementCross Functional TeamworkCustomer-CentricEntrepreneurialConsultativeDetail-Oriented