Ciena · 1 day ago
Consultant, Field Service Engineering
United States
Full-time
Hybrid
Mid, Senior Level
3+ years expCiena is the global leader in high-speed connectivity, committed to a people-first approach. They are seeking a dedicated and innovative Project Engineer to join their Field Operations team, focusing on bridging the gap between Sales Engineering and Factory Acceptance Testing projects.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Manage SIF revenue assurance and oversee inventory shipments, ensuring alignment with quarterly targets
Utilize the SIF application to craft Statements of Work (SOW) for flexible resources
Conduct capacity and manpower planning for operations across two facilities
Drive SIF activities focused on service cost reduction and site-wide performance metrics
Lead technical issue resolution and encryption processes while maintaining operational updates
Validate technical orders for incoming projects and ensure seamless Sales Engineering integration during FAT projects
Collaborate with Services and IT teams to pinpoint change request opportunities and optimize processes
Qualification
Required
Bachelor's degree in Electrical Engineering, Optical Engineering, Computer Science, or a related field
Minimum of 3–8 years of hands-on experience in Optical/Ethernet technologies
Proficiency in MS Office Suite and other software applications
Availability to travel up to 80% and flexibility to work off-shift hours as required
Proven expertise in a service-oriented organization with a strong customer-centric approach
Exceptional critical thinking, problem-solving, and decision-making skills
Strong written and verbal communication abilities, coupled with a track record of cross-functional collaboration
Preferred
Familiarity with Ciena's product portfolio and ability to define technical challenges at a design level
Experience in coaching and mentoring team members
Applied creativity to develop innovative solutions
Ability to foster valuable customer relationships and support account teams
Expertise in translating complex technical issues into actionable engineering solutions
Proficiency in technical troubleshooting and validation of best practices during live operations
Knowledge of commissioning standards and service interruption reporting
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
2026-01-06
2026-01-03
Company data provided by crunchbase