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Cart.com · 2 months ago

Senior Fulfillment Operations Manager

Groveport-OH Fulfillment Center 2

Full-time

Onsite

Senior Level

6+ years exp

Cart.com is a new disruptor in e-commerce, dedicated to helping brands scale and connect with their customers. The Senior Fulfillment Operations Manager will oversee a multi-client operation, manage teams, and drive efficiency in fulfillment operations while ensuring excellent customer service.

AnalyticsInformation TechnologyLogisticsSoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Maintain records on working hours and meet financial projections of team

Consistently review operations and recommend and implement improvements as cleared by upper management

Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost

Direct the supervisors & leads to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily

Drive efficiency in operations by continuously improving current processes and practices

Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations

Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service

Create and maintain departmental spreadsheets of performance, cost per piece and accuracy

Promote a safe working environment. Report all incidents and injuries

Perform other duties as assigned

Qualification

ECommerce fulfillmentOperational managementTeam leadershipB2B fulfillment3PL operationsData utilizationMulti-taskingProblem solvingInterpersonal skillsCommunication skills