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Christian Healthcare Ministries · 1 day ago

Authorization Support Specialist (Remote)

United States

Full-time

Remote

New Grad, Entry Level

Christian Healthcare Ministries (CHM) is seeking a detail-oriented and compassionate Authorization Support Specialist to join our team. This role involves supporting phone and email inquiries related to eligibility and sharing status, ensuring consistency in communications, and maintaining CHM’s commitment to excellence and service.

Health CareInsuranceNon Profit

Hiring Manager

Irennemarie Vega, M.B.A.

Responsibilities

Respond to sharing status emails and member inquiries with clarity, compassion, and adherence to CHM Guidelines

Provide exceptional phone support related to authorization, eligibility, and program-level questions

Help members understand their sharing status and assist with basic navigation of program terms

Manage incoming authorization requests efficiently and accurately

Communicate with authorizers to clarify missing documentation or inconsistencies

Apply guideline knowledge to assist in determining next steps for member requests

Collaborate with the Training and Communication team to improve scripts, templates, and resource materials

Flag recurring communication issues for team-wide resolution

Conduct internal communication reviews to ensure accuracy and alignment with CHM policies

Contribute feedback to improve process flow, document updates, and guideline clarity

Ensure CHM’s practices align with what is communicated to members

Qualification

Customer care experienceMedical bill authorizationWritten communication skillsVerbal communication skillsAttention to detailMultitasking abilitiesBasic medical terminologyWillingness to learnCommitment to missionInterpersonal skillsProblem-solving abilitiesOrganization skills