NEOGOV · 2 months ago
Quality Assurance Analyst - Tax Collector's Office
Various locations throughout Volusia County, FL
Full-time
Onsite
Mid Level
$21.34/hr - $33.90/hr
3+ years expNEOGOV is seeking a Quality Assurance Analyst for the Tax Collector's Office in Volusia County. The role focuses on auditing employee work products to ensure compliance with various state regulations and involves extensive quality assurance reviews, reporting, and collaboration with the management team.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conducts extensive auditing and quality assurance reviews in accordance with rules and procedures set by various State of Florida Agencies and the Tax Collector to ensure work is completed to standards and procedures
Responds to mail, telephone and electronic inquiries relating to work
Completes reports/responses to audit/quality-assurance inquiries from external and internal stakeholders
Works closely with management team ensuring all changes to policies and procedures are being incorporated into the work flow
Assists with maintaining sufficient controls to ensure that inventoried items are accounted for at all times
Provides meaningful statistical analysis of employee's completed work to identify patterns of compliance or non-compliance with procedures
Attend and participate in any additional training classes, conferences, or seminars as deemed necessary by the management team or an Administrator
Qualification
Required
Graduation from an accredited two year college
Minimum of three (3) years of experience with a Tax Collector's Office as a Motor Services Specialist with preference given to Lead/management experience
Competency with the Microsoft Programs Excel and Word
Must maintain ORION, DAVID and FRVIS access per OMS requirements
Must maintain a valid Florida Driver's License
Ability to review other employees completed work for correctness as the work applies to the policies and procedures provided by Florida Statutes, Department of Revenue, local ordinances, Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services, Department of Health and Florida Fish and Wildlife Conservation Commission
Knowledge and ability to apply Tax Collector's Office policies, procedures and practices in the completion and review of completed work products
Ability to input and retrieve information from a computer using various proprietary software programs/applications
Ability to use audit/quality assurance data to formulate conclusions regarding trends and patterns of activity
Ability to work independently demonstrating the use of good judgement to complete tasks
Ability to prioritize and organize while managing multiple projects
Must possess communication skills (oral and written) acceptable for a business environment
Ability to establish effective working relationships
Must protect the confidentiality of documents and information reviewed/obtained in accordance to law and policy
Must be able to work flexible hours and with limited direct supervision
Requires frequent travel between offices
Ability to complete mathematical computations up to and including basic statistical analysis
Ability to perform meticulously and at a high level of competence all the job duties of a motor services specialist
Ability to work in a constant state of alertness and safe manner
Benefits
HEALTH INSURANCE
Medical
Dental
Vision
Flexible Spending Account
RETIREMENT
Florida Retirement System (FRS)
Deferred Retirement Option Program (DROP)
Deferred Compensation (475 Plan)
SUPPLEMENTAL INSURANCE
Life Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Cancer Insurance
Critical Illness Insurance
PAID TIME OFF
Personal Leave
Holidays
Bereavement
Military
HOLIDAYS
New Year's Day
Martin Luther King Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving (and day after)
Christmas
ADDITIONAL BENEFITS
Tuition Reimbursement
Onsite Wellness/Fitness Center
Computer Purchase Program
Direct Deposit Payroll
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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