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Bombardier · 2 days ago

Field Service Representative

Richardson, TX

Full-time

Hybrid

Senior Level

5+ years exp

Bombardier is a leading company in designing, building, and maintaining high-performance aircraft. The Field Service Representative will support customers in integrating Bombardier aircraft into their operations, provide troubleshooting support, and enhance customer procedures related to aircraft operation and maintenance.

AerospaceCommercialGovTechManufacturing

Responsibilities

Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness

Provide robust troubleshooting support to assist customers in resolving technical issues effectively

Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier

Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance

Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft

Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft

Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements

Deliver reports in line with established schedules and requirements

Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres

Navigate and utilise Bombardier’s internal customer support and in-service processes effectively

Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements

Participate in customer meetings, including fleet reliability and operational reviews

Travel to service facilities as needed to oversee complex troubleshooting or upon customer request

Qualification

Aviation maintenance experienceBombardier products experienceAircraft troubleshooting skillsEASAFAA licenseComputer skillsBusiness writing skillsProblem-solver attitudeInterpersonal skills

Required

You have at least 5 years of aviation maintenance experience

You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)

You have strong aircraft troubleshooting skills

You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications

You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies

You have business writing skills necessary to create various reports and correspondence

You have the ability to travel

Be self-driven and have a problem-solver attitude