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inKind · 1 day ago

Account Recovery Manager

Austin, in-person

Full-time

Onsite

Mid, Senior Level

$110K/yr - $115K/yr

5+ years exp

inKind Capital supports restaurant operators by providing innovative financing and business solutions. The Account Recovery Manager will be responsible for managing collections across the restaurant partner network while maintaining strong relationships and ensuring the financial health of inKind.

E-CommerceFinTechFood and BeverageGift CardLocal BusinessRestaurantsSmall and Medium Businesses

Responsibilities

Manage a portfolio of restaurant partner accounts to ensure timely collection of payments and resolution of outstanding balances

Maintain strong, positive relationships with partner operators and hospitality groups while addressing payment issues with professionalism and discretion

Collaborate with inKind’s Legal, Finance, and Partner Success teams to strategize and execute effective collection processes

Review contracts and payment schedules to ensure compliance and identify potential risks or red flags early

Negotiate payment plans, settlements, and resolutions that protect inKind’s interests while supporting long-term partner success

Track, document, and report on collection activities and account statuses using CRM and financial systems

Develop and refine internal processes for proactive collections outreach and escalation procedures

Provide insights to leadership on payment trends, risk exposure, and opportunities for improved partner engagement

Qualification

B2B collectionsAccount receivables managementCRM proficiencyBasic accounting principlesNegotiation skillsConflict-resolution skillsHospitality experienceData-tracking toolsCommunication skillsStrategic thinking

Required

5+ years of experience in B2B collections, account receivables management, or credit control — preferably within the hospitality, finance, or restaurant industries

Strong communication, negotiation, and conflict-resolution skills

Proficiency with CRM, financial, and data-tracking tools (e.g., HubSpot, Salesforce, QuickBooks, Excel)

Understanding of basic accounting principles and contract structures

Ability to travel periodically to meet with partners and internal teams (up to 20%)

Preferred

Bachelors Degree

Knowledge of commercial credit terms, payment plans, and business lending practices

Experience working with restaurants, hospitality groups, or food-related entities/clients

Experience in a start-up environment is a plus

Benefits

Generous PTO and company holiday policy + company paid Short Term Disability

100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost

Child Care Benefits and generous parental leave

Company-provided daily lunches and snacks