Northwestern Medical Center ยท 2 months ago
Laboratory Assistant / Phlebotomist, full-time, Day/Evening
St Albans, VT
Full-time
Onsite
New Grad, Entry Level
$17.50/hr - $24.88/hrNorthwestern Medical Center is dedicated to providing exceptional health care to the community. They are seeking a Laboratory Assistant who will perform phlebotomy, specimen collection, and customer service in the laboratory setting, while adhering to hospital policies and ensuring quality patient care.
Health CareMedicalWellness
Responsibilities
Provides exceptional customer service to all stakeholders in a manner that supports the mission, vision and values of the Laboratory and NMC:
Promptly answers telephones and greets customers in a professional and courteous manner, demonstrating Studor techniques such as AIDET
Works collaboratively with clients to improve quality and to resolve discrepancies such as unclear orders or sample integrity issues
Provides guidance to client inquiries including tube selection, collection techniques, test names, and in providing information from reference laboratories
Obtains specimens for testing according to policies, procedures and regulatory requirements:
Performs specimen collection for inpatients, outpatients, and off-site locations
Consistently interacts with patients and families using Studor techniques such as AIDET
Recognizes age specific needs of the patient and makes appropriate adjustments to ensure safety and quality of specimen collection
Performs proper patient and sample identification, immediately resolving any discrepancies prior to performing a procedure
Follows procedures to obtain quality venous and capillary specimens using appropriate venipuncture techniques including dermal puncture, vacuum tube, syringe, and butterfly venipuncture techniques. Phlebotomy is performed in a manner to minimize patient discomfort, the need for additional attempts, and the potential for bruising
Follows specimen collection procedures to obtain specimens from other sources including urine and swab techniques. Instructs outpatients in the proper method of obtaining special clinical specimens
Maintains specimen integrity by using aseptic technique and complying with applicable precaution procedures
Keeps collection sites organized, restocked, and disinfected throughout the shift and also prior to the next shift
Consistently documents relevant and required information on appropriate forms and in the computer system(s)
Ensures that requisition binders are maintained in a timely manner and that all orders are clear and compliant
Processes specimens prior to testing, ensuring quality and adhering to established policies and procedures:
Uses available resources to resolve unusual test orders. Contacts the Provider or Charge Nurse to clarify any unclear orders. Refers unresolved orders back to the originator for further clarification. Consults with supervisor for additional guidance
Specimen and patient identity are verified and maintained throughout processing and testing
Performs pre-analytical specimen processing including aliquotting, transferring, or repackaging of samples for additional testing
Processes specimens with accuracy including demographics and tests ordered
Assesses and maintains sample integrity throughout processing
Adheres to special handling instructions and forwards to testing personnel when appropriate
Processes specimens and delivers to testing areas in a timely manner
Maintains adequate levels of supplies and keeps work area organized and disinfected
Recognizes potential errors or deficiencies that could compromise sample integrity and takes steps to proactively resolve
Performs administrative duties to meet the needs of the laboratory department and the customers served by the laboratory:
Performs proper charging and filing of lab work/records
Assists technologists and supervisors with general administrative functions
Performs and documents routine Quality Maintenance, Preventative Maintenance, and Quality Assurance. Discrepancies are identified and resolved. Medical Tech II or supervisors are notified
Works collaboratively with coworkers, Technologists, and other staff within department and in other departments throughout the organization:
Demonstrated flexibility in working all shifts including days, evenings, and swing-shifts
Seeks opportunities to assist others
Provides logistical support to technologists
Demonstrates willingness to assist non-laboratorians throughout the entire organization
Uses a variety of communication skills to meet the needs of the laboratory department and the customers served by the laboratory:
Communicates at shift change to ensure smooth processing transitions
Maintains good relations with patients, medical staff, co-workers and other contacts
Works collaboratively with coworkers to resolve potential conflicts
Keeps abreast of all procedural changes through effective use of verbal communication
Completes all policy/procedure updates within 30 days of posting
Participates in continuing education and departmental development functions to support professional growth and departmental initiatives:
Participates in continuing education opportunities and acquires sufficient annual CME credits
Demonstrates a willingness to learn and perform new procedures
Willingly shares technical knowledge and experience with coworkers and customers
Participates in committees and workgroups
Demonstrates active and supportive efforts with Performance Improvement initiatives
Supports and participates in departmental initiatives and goals
Actively Participates in the teaching and training of new employees (including technologists, Lab Assistants, support staff, and staff from other departments), students, and house staff
Qualification
Required
High school graduate or equivalent required
Clerical experience in medical setting
Knowledge of medical terminology
Phlebotomy experience preferred
Excellent communication and interpersonal skills
BLS required
Benefits
A generous benefits package
Recognized national carriers
Designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future
Company
Northwestern Medical Center
Northwestern Medical Center provides exceptional medical care services.
Founded in 1883Saint Albans, Vermont, USA
501-1000 employees
H1B Sponsorship
Northwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Agency of Human Services
2023-12-20Grant
Leadership Team
Peter J. Wright, FACHE
Chief Executive Officer
Lowrey Sullivan
Chief Medical Officer
Recent News
2025-07-02
2025-02-07
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