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Michels Corporation · 2 months ago

Service Desk Support Analyst

Brownsville, WI Corporate Office

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Michels Corporation is a leading company focused on improving America’s infrastructure. They are seeking a Service Desk Support Analyst who will be the first point of contact for IT support, responsible for responding to requests and inquiries while ensuring a positive customer support experience.

Building MaterialReal Estate

H1B Sponsor Likely

Responsibilities

Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware

Follow up with customers to ensure issue resolution and gain feedback on usage

Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude

Support all mobile devices and processes in place

Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes

Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution

Qualification

Windows Operating SystemsApple technologiesActive DirectoryTechnical supportCommunication skillsTime management

Required

Associate's degree, 0-4 years of relevant experience, or an equivalent combination

Competent with Windows Operating Systems and Apple technologies (required)

Experience with Active Directory

Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware

Follow up with customers to ensure issue resolution and gain feedback on usage

Support all mobile devices and processes in place

Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes

Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution

A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

Benefits

Health

Dental

Life

Flexible Spending Accounts

Health Savings Account

Short Term and Long-Term Disability Insurance

401(k) plan

Legal Plan

Identity theft and monitoring plan

15 to 25 days of paid time off

8 paid holidays annually

Company

Michels Corporation

Glassdoor3.8

Michels Corporation is an international utility construction contractor.

Founded in 1959

Brownsville, Wisconsin, USA

5001-10000 employees

http://www.michels.us

H1B Sponsorship

Michels Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (6)

2021 (4)