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Farmers Insurance · 1 day ago

APD Specialist III - MA Residents

Springfield, MA

Full-time

Hybrid

Mid Level

$30.38/hr - $47.70/hr

3+ years exp

Farmers Insurance is dedicated to providing protection and comprehensive advice to customers. The APD Specialist III is responsible for conducting vehicle inspections, managing claims related to complex auto losses, and ensuring excellent service to both internal and external customers.

Auto InsuranceFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Responsibilities

Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities

Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis

Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, diminution of value and other than auto property damage claims

Provides excellent service to internal and external customers

Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage

Completes auto repair estimates or adjusts repair facility estimates

Manages repair process and adjusts auto repair supplements

Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times

Issues payments on site when appropriate

Completes vehicle total loss valuations

Explains total loss process and settles total loss claims

Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs

Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations

Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy

Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule

Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments

Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace

Performs other duties as assigned

Qualification

MA Auto Damage Appraiser licenseAPD Estimating skillsNegotiating skillsBodyMechanical repair knowledgeConflict resolution skillsCritical thinking skillsComputer skillsInterpersonal skillsCommunication skillsTime management skills

Required

High school diploma or equivalent required

MA Auto Damage Appraiser license required

36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency

Advanced negotiating skills

Advanced in-person interpersonal and communication skills

Advanced computer and time management skills

Advanced knowledge of body and mechanical repair/replace operations

Advanced conflict resolution skills

Advanced critical thinking skills

Preferred

Bachelor's degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college

Benefits

Bonus Opportunity (based on Company and Individual Performance)

401(k)

Medical

Dental

Vision

Health Savings and Flexible Spending Accounts

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Company

Farmers Insurance

Glassdoor3.2

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Founded in 1928

Los Angeles, California, USA

10001+ employees

https://www.farmers.com

H1B Sponsorship

Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (105)

2024 (76)

2023 (86)

2022 (129)

2021 (106)

2020 (90)