Billhighway · 2 months ago
Client Support Associate, AMS
United States
Full-time
Remote
Entry Level
$24.04/hr - $24.04/hr
1+ years expBillhighway is a company dedicated to empowering non-profit organizations with system support. The Client Support Associate will handle customer inquiries, troubleshoot the AMS system, and collaborate with other departments to enhance client satisfaction.
FinTechNon ProfitPaymentsSoftware
Responsibilities
Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions
Collaborate with other departments to resolve customer issues
Troubleshooting of our AMS system for clients as needed
Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions
Qualification
Required
Earned a bachelor's degree in a technical field or equivalent experience
Have 1-3+ year's relevant experience in SaaS solution support
Can analyze and explain complicated data to our clients
Understand technology such as MS SQL, HTML, JavaScript and CSS
Benefits
20 days of PTO + 12 paid holidays
Medical, Dental, Vision Insurance
Pet Insurance Discount
401(K) Retirement Plan with company contribution
Collaborative, high-energy work environment
Hybrid/Remote first workplace
Company
Billhighway
Billhighway is an automating dues, finances and fundraising for nonprofits and associations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2025-01-27Acquired
2024-03-05Debt Financing
Leadership Team
V
Vincent Thomas
CEO & Founder
Recent News
Business Wire
2024-03-05
Company data provided by crunchbase