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BNY · 1 day ago

Vice President, Client Service Management

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

$68K/yr - $140K/yr

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President, Client Service Management role involves delivering exceptional service aligned to clients’ needs and acting as a central point of escalation across various departments to enhance client experiences.

Financial Services

Responsibilities

Develop a deep understanding of our client’s business, operating model and technology strategy

Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering

Act as the central point of escalation across Operations, Technology and service delivery

Cultivate a deep relationship and appreciation for what drives our clients’ service requirements

Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)

Maintain a culture of continuous service improvement across all products and services

Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities

Deliver operational analytics, insights, and transparency into service performance

Guide service evolution based on client requirements and changing operating model

Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise

Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions

Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Qualification

Client service managementOperational analyticsRelationship managementUS Asset Owners experienceProblem resolutionCommunication skillsTeam collaborationStrategic insight