AccruePartners · 1 day ago
IT Support Analyst
Charlotte, NC
Full-time
Hybrid
Entry Level
1+ years expAccruePartners is a rapid-expansion service organization headquartered in Charlotte, focused on delivering a premium customer experience while maintaining local community connections. The IT Support Analyst will serve as the first line of IT support, resolving issues, managing Microsoft 365 applications, and delivering high-quality customer service in a fast-paced environment.
CRMHuman ResourcesInformation TechnologySoftware
Responsibilities
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup
Configure and maintain laptops, desktops, peripherals, and mobile devices
Oversee new hire onboarding, including device imaging, email setup, and permissions/access
Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
Install, configure, and support software applications
Document incidents, processes, and knowledge base articles to improve team efficiency
Deliver responsive, high-quality customer service in a fast-paced environment
Qualification
Required
1–3 years of IT support experience (help desk, service desk, or desktop support)
Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
Experience with a ticketing system and troubleshooting end-user issues
Benefits
Competitive compensation and benefits designed to reflect a high-impact role in a growth company
Company
AccruePartners
AccruePartners is a staffing and recruiting company providing workforce management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
JoAnn Siragusa
CFO
Amy Noland Pack
Principal Partner and Co - Founder
Company data provided by crunchbase