AcaciaIT · 2 months ago
Managed Services and OnSite Technician
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expAcaciaIT is a managed services provider specializing in IT support and compliance, serving businesses in Tucson, Arizona for over 33 years. The role involves providing remote and on-site technical support for clients, troubleshooting network issues, and managing client networks and software through managed services.
ComplianceInformation TechnologyNetwork SecurityVoIP
Responsibilities
Troubleshoot computer, server and network issues both remotely and on-site
Install and support varied client software
Help other Technicians with client related issues when needed
Manage client network, updates and software through our managed services software as well as on-site as needed
Build a positive and responsive rapport with clientele
Demonstrate predictable, reliable and timely attendance
Follow written and verbal instructions
Work independently or as a part of a team
Document client information
And complete assigned tasks according to schedule
Qualification
Required
High school diploma or GED
Minimum of 2 years experience in technical support environment
Microsoft operating systems and server OS's
Routers and Firewall configurations
computer hardware and installation
client software such as Microsoft Office and Quickbooks
Network troubleshooting techniques and protocols
router configurations such as VPN's
server configurations and virtual servers
communicate effectively to clientele and other employees
travel throughout city and nearby towns
work in stressful situations
work patiently with clientele and other technicians
build a positive and responsive rapport with clientele
demonstrate predictable, reliable and timely attendance
follow written and verbal instructions
work independently or as a part of a team
document client information
complete assigned tasks according to schedule
Preferred
Certifications a plus
knowledge of PCI and HIPAA regulations a plus
Benefits
Medical and Insurance
Gym Membership
Training for certifications
Retirement/Investment plan
Company
AcaciaIT
AcaciaIT is an IT company that specializes in network security, compliance, IT managed and VoIP phone services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase