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Redwood Credit Union · 2 months ago

Assistant Manager, Mortgage Lending Member Experience

Napa, California

Full-time

Onsite

Mid, Senior Level

$104K/yr - $137K/yr

6+ years exp

Redwood Credit Union is seeking an Assistant Manager, Mortgage Lending Member Experience who will develop, plan, direct, and organize the Member experience within mortgage lending. The role is responsible for all activities related to Member service, Loan Officer performance, and workflows associated with loan production.

Finance

Growth Opportunities

No H1B

Responsibilities

Regularly review pipelines with Loan Officer and Processor teams to ensure loans are expeditiously moving towards closing

Provide guidance to staff on how to structure loans to meet the needs of the Members

Provide coaching and encouragement to staff on loan sales methods and cross sales techniques to increase production in both categories

Deliver weekly production performance updates to team members and management

Support management with the observation coaching process and activities

Research and resolve Member or team member concerns as identified

Ensure open communication between mortgage loan operations and loan officer team, providing feedback to MLD management

Serve as backup to Assistant Manager, Mortgage Lending Operations to support operations activities

Evaluate market trends to identify potential Member needs and implement outbound and inbound telemarketing campaigns to capture new mortgage loan business

Establish and coordinate team efforts and build consensus, thus creating a cooperative working environment in which everyone can be successful

Develop and utilize pipeline management systems to expedite loan turn around times and ensure high quality Member service

Recognize and propose changes in the workflow to maintain maximum efficiency and superior Member satisfaction

Provide exceptional service to all Members, volunteers, team members, and service providers

Train staff on the fundamentals of mortgage lending and the requirements to obtain a loan from RCU

Review, approve, deny, or make counter offers for loan applications up to established limits

Develop new, and maintain existing, vendor/partner relationships that will mutually benefit RCU and its Members

Monitor and review results compared to the Mortgage Lending budget. Provide information to assist in the preparation of monthly status reports

Recruit, select, train, motivate, coach, evaluate and develop reporting staff

Prepare short-and long-term goals, strategies, and objectives for all mortgage lending Member service activities

Research and evaluate new products and services and recommend those that may be beneficial to RCU and its Members

Develop and maintain metrics to determine optimal loan volumes based on desired Member service and staffing levels

Develop and implement Mortgage Lending promotional programs in coordination with the Marketing Department, e.g., flyers, brochures, advertisements, and newsletter articles

Compose and type letters, memos and reports for staff and Members as needed

Provide general assistance to management in completing tasks and projects

Examine loan files prior to auditing to ensure accuracy and compliance

Discuss loan products and services at special events such as home shows and seminars

Participate in community events, community volunteer boards & associations

Qualification

Mortgage lending knowledgeLoan origination softwareReal estate principlesResidential mortgage productsSecondary market guidelinesGoal planningEvaluationPC operation skillsDiscretionTactProblem analysisVendor relationship managementCompliance knowledgeTraining skillsEffective communicationTeamworkRelationship building

Required

Thorough knowledge of Internet-based loan origination software

Ability to analyze problems and opportunities, identify and evaluate alternatives

Thorough knowledge of real estate principles, practices, rules, and regulations

Extensive knowledge of all residential mortgage loan products offered by RCU

Knowledge of secondary market investor guidelines and compliance requirements

Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans

Skill in the operation of a PC with the use of word processing, spreadsheet and presentation software

Ability to communicate effectively, both verbally and in writing

Ability to establish and maintain effective working relationships with a diverse group of people, including vendors and other Credit Union team members

Ability to act independently and confidentially, using discretion and tact

Ability and desire to work in a team environment

Ability to establish and maintain effective working relationships with a diverse group of people

Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761

A combination of education and experience equivalent to a bachelor's degree in business administration, finance or closely related field

A minimum of six years' experience in mortgage lending within a financial institution

At least four years of that experience in the production environment

Benefits

Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement– Merit increase based on performance

401(k) program with employer match

Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

2% discount off Visas and LOC Loans through RCU

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500

100% financing for employee purchased homes!