NEOGOV · 2 months ago
DEPARTMENT SERVICES AIDE (Entry-Experienced) - Information Technology Services
Huntington Beach, CA
Full-time
Onsite
Entry Level
$17.41/hr - $29.63/hr
3+ years expNEOGOV is part of the City of Huntington Beach's Information Technology Services Department, offering a part-time, non-permanent position. The role involves providing support for helpdesk and desktop tasks while ensuring excellent customer service and effective communication within the department.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists supervisor and department staff members with a variety of HELPDESK/ Desktop support, technical and/or clerical duties as assigned
Accurately document and route service tickets adhering to department processes
Evaluate incident and escalate, if necessary
Performs computer data entry to record and retrieve department information
Interacts with interdepartmental staff and other agency representatives in obtaining or providing data
Password resets
Attends meetings as appropriate
Performs related duties as assigned
Qualification
Required
High school diploma or equivalent
Three (3) years of relevant skilled experience
Related education and/or training
Effective and cooperative communication and interpersonal skills
Outstanding customer service skills
Ability to work well in a busy environment where attention to detail is important
Knowledge of City and departmental policies and procedures
Knowledge of English usage, spelling, grammar, and punctuation
Knowledge of computer word processing and related software applications
Knowledge of effective public relations/customer service principles, practices and techniques
Ability to utilize general office equipment such as telephone, fax, printers, copiers, and computers
Ability to work independently in the absence of a supervisor
Ability to provide excellent customer service to the community at all times
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to operate related software
Ability to maintain accurate records
Ability to record and retrieve information
Ability to lift or move up to 50 pounds without assistance, as well as heavier objects with assistance
Ability to meet the physical requirements of the class
Mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed
Benefits
CREDIT UNION membership is available to all City employees and provides access to low interest loans.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase