Amazon · 2 months ago
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps, Amazon Connect
Atlanta, Georgia, USA
Full-time
Onsite
Senior Level, Lead/Staff
$138K/yr - $239K/yr
8+ years expAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, and they are seeking a Senior WW Specialist Solutions Architect for Amazon Connect. This role involves providing deep technical expertise to customers, leading architectural reviews, and collaborating with various teams to advance AWS product adoption.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals
Collaborate with specialist, sales, marketing, and products teams to ideate around your customers’ most challenging business problems
Act as a trusted advisor to line of business and C-suite leaders
Lead architectural reviews and workshops to advance your customer’s technical objectives
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty
Qualification
Required
8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
10+ years of IT development or implementation/consulting in the software or Internet industries experience
Preferred
5+ years of infrastructure architecture, database architecture and networking experience
Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
Experience working with end user or developer communities
Experience managing relationships with SAP customers and partners
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data & analytics
Benefits
Equity
Sign-on payments
Medical
Financial
Other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase