IKS Health · 1 month ago
AVP - Customer Advocacy - Clinical Solutions (Dallas, Detroit, Miami, Milwaukee, and NYC / CT)
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $175K/yr
12+ years expIKS Health is seeking an AVP - Customer Advocacy - Clinical Solutions to partner with leading medical groups and health systems to transform care delivery. The role requires a deep understanding of clinical workflows and team dynamics to improve financial performance, operational efficiency, and clinical outcomes while fostering trusted partnerships with healthcare leaders.
Health CareMedical
Responsibilities
Drive strategic growth: Develop and execute account plans that drive expansion, retention, and revenue growth
Champion the client experience: Anticipate needs before they surface; design experiences that make clients feel seen, heard, and cared for
Lead governance: Establish and manage structured governance between IKS and client leadership teams, ensuring alignment on priorities, outcomes, and shared goals
Manage escalations with empathy and precision: Anticipate and resolve issues proactively, balancing responsiveness with professionalism to maintain trust and momentum
Be the client’s voice internally: Translate client context, needs, and priorities to internal delivery, product, and analytics teams; ensuring every solution feels personalized and relevant
Influence and engage clinicians: Partner with physicians, practice managers, and care teams to drive adoption of the solutions and workflows that improve efficiency and care quality
Operational excellence: Leverage deep understanding of clinic workflows and practice operations to identify improvement opportunities and implement best practices
Empowered responsiveness: Act quickly and decisively to resolve issues; empower teams to deliver high levels of responsiveness
Craft memorable moments: Recognize milestone achievements, design thoughtful gestures, and elevate day-to-day interactions into lasting relationships
Collaborate Cross-Functionally: Work closely with product, analytics, clinical, and delivery teams to ensure clients achieve outcomes tied to financial and quality goals
Co-own client growth and adoption goals with the sales teams
Qualification
Required
12+ years of progressive leadership experience in clinic operations or nursing operations or practice management for hospitals, health systems, and/or large ambulatory groups
Hands-on experience in running clinic or practice operations or nursing organizations and deep familiarity with clinical workflows and EHR workflows
Exceptional communication, storytelling, and problem-solving skills
Passion for improving the healthcare experience through innovation and partnership
Track record of driving transformation within clinician enterprises, not just incremental improvements
80% Travel Requirement
Benefits
Healthcare
401 (k)
Paid time off
Company
IKS Health
IKS Health offers clinical, financial, and administrative healthcare solutions.
10001+ employees
H1B Sponsorship
IKS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (4)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-12-19IPO
2006-11-16Seed
Leadership Team
Sachin Gupta
Founder & CEO
Joe Benardello
Co-founder and Chief Growth Officer
Recent News
2025-11-23
2025-11-20
Company data provided by crunchbase