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AssuranceAmerica · 2 months ago

Direct Customer Care Agent I

McAllen

Full-time

Onsite

Entry Level

1+ years exp

AssuranceAmerica is a leader in the non-standard auto insurance space, seeking a Direct Customer Care Agent I. This entry-level position involves handling incoming and outgoing calls related to underwriting and billing issues, while delivering excellent customer service and establishing connections with agents and customers.

Financial ServicesInsurance

Responsibilities

Respond to incoming calls

Provide prompt and accurate information to caller’s inquiries

Make Outbound retention calls

Follow up on policy suspense items

Provide strong team focus

Respond to customer inquiries in accordance with Company Customer Quality Standards

Ensure compliance with industry and company policies

Understand regulatory/statutory requirements in accordance to underwriting guidelines

Properly utilize the policy management system and understand it’s features and functionality

Meet established department goals and objectives

Organize work schedule to achieve timely processing of all responsibilities

Qualification

Customer serviceBi-lingual (English & Spanish)PC skillsTeam playerFast-paced environment

Required

High School diploma or equivalent

1-2 year's work experience in a complex customer sales service environment

Must be able to work in a fast-paced automated production environment

Excellent PC skills are required

Must have the ability to autonomous decisions based on multiple facts

Works as a team player

Must be professional and maintain acceptable level of integrity and professionalism

Bi-lingual (English & Spanish) required

Preferred

Two years post-secondary education preferred

Benefits

Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.

Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card and more.

401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. ***AssuranceAmerica will match 100% of the first 4% of an Associate’s contributions.***

Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.

Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance.

Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.