Turnkey · 2 months ago
Technical Support Engineer (PT time zone)
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $150K/yr
2+ years expTurnkey is a company focused on providing developer support for crypto products. As a Technical Support Engineer, you will assist developers in integrating and debugging SDKs and APIs, while also improving the overall developer experience.
BlockchainCryptocurrencyCyber SecurityDeveloper APIs
Responsibilities
Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations
Debug integrations across a variety of platforms and languages
Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution
Support customers in setting up and verifying integrations, including configuration, auth flows, and signing
Create and maintain example code, troubleshooting guides, and internal playbooks
Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs
Partner with Product and Engineering to relay feedback and insights from the field
Help improve internal tools and processes to scale our technical support function
Qualification
Required
2–6 years of experience in a technical support, solutions engineering, or software engineering role
Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs
Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)
Strong problem-solving skills and comfort digging into unfamiliar systems to find answers
Clear, empathetic written and verbal communication
Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching
Preferred
Crypto / web3 experience strongly preferred, though not required
Experience supporting developer tools, APIs, or SDKs
Prior experience with customer-facing technical roles in crypto, fintech, or security products
Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)
Product-minded: you notice friction and think about how to remove it
Strong curiosity for how secure infrastructure and crypto key management work
Benefits
Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k)
Paid parental leave
Unlimited PTO (and we will force you to take time off!)
$3,000/yr learning and development budget to attend industry conferences
Multiple team offsites per year
Macbook Pro laptop
Lunch stipend
Company
Turnkey
Turnkey is a crypto wallet infrastructure company that enables embedded wallets and automates onchain transactions through APIs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.5MKey Investors
Bain Capital CryptoSequoia Capital
2025-06-09Series B· $30M
2024-04-23Series A· $15M
2023-03-22Seed· $7.5M
Leadership Team
Bryce Ferguson
Co-Founder & CEO
J
Jack Kearney
Co-Founder
Recent News
Sports Business Journal
2025-11-14
Company data provided by crunchbase