Courser · 1 day ago
Client Account Manager
Kennett Square, PA
Full-time
Onsite
Entry, Mid Level
2+ years expCourser is a high-growth company transforming the IT service provider industry. They are seeking a Client Account Manager to serve as the strategic partner for high-value client accounts, ensuring satisfaction and alignment while identifying opportunities for service expansion.
Information Technology & Services
Responsibilities
Serve as the strategic partner and primary point of contact for high-value client accounts
Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment
Proactively resolve client concerns and align solutions with evolving client needs
Identify opportunities to expand services through upselling and cross-selling
Collaborate with internal teams to design, present, and renew solutions tailored to client goals
Track retention metrics and develop strategies that exceed client satisfaction benchmarks
Present performance reports and business insights to maintain trust and client confidence
Qualification
Required
2+ years of experience in client account management, ideally in IT or MSP environments
Good grasp of IT solutions — from cybersecurity and infrastructure to cloud and support services
Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios
Excellent relationship-building, negotiation, and communication skills
Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask
Analytical mindset with the ability to identify patterns, risks, and growth opportunities
Adaptability and calm under pressure in a dynamic, high-volume setting
Demonstrated ability to grasp emerging technologies
Benefits
Comprehensive medical, dental, vision, and life insurance plans
401(k) match to support your financial future
Unlimited vacation time after year one (10 vacation days your first year)
10 paid holidays — including your birthday and a floating holiday
Paid sick time and paid parental leave
Healthy lifestyle and Amazon Prime reimbursements
40 hours of paid Volunteer Time to support your passions
Reimbursement for certifications
Learning & development programs to advance your career
Company
Courser
We’re Courser. A partnership platform that helps technology service companies identify and take the next step in growth.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan McNally
Chief Operating Officer
Company data provided by crunchbase