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Sharecare · 2 months ago

On-Site Customer Service Representative - Elizabethtown, KY

COS - Hardin Memorial Hospital Elizabethtown, KY

Full-time

Onsite

New Grad, Entry Level

Sharecare is the leading digital health company that helps people unify and manage their health. The Customer Service Representative (CSR) is responsible for answering inbound calls, providing high levels of customer service, and managing inquiries while utilizing computerized systems for tracking and troubleshooting.

ConsumerHealth CareInformation TechnologymHealth

Comp. & Benefits

Responsibilities

Identify, evaluate and prioritize caller needs, questions and concerns

Formulate plans of resolution and respond appropriately and efficiently

Maintain and restore customer satisfaction and partner with other teams as needed

Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol

Proactively educate caller on program benefits

Meet or exceed established call center metrics, attendance standards and quality levels

Use computer tools to accurately process and document information

Develop rapport with callers and appropriately adjust communication style

Provide accurate information about Sharecare programs and services

Escalate issues internally and follow up on escalated issues

Qualification

Customer service experienceHealth information managementMicrosoft WordMicrosoft OutlookMulti-taskingKeyboard proficiencyInternet navigationGreat communication skillsTeamworkAdaptability