Morton · 3 days ago
Audio Visual Solution Engineer (8555)
Richmond, VA
Full-time
Onsite
Mid, Senior Level
3+ years expMorton is an industry leader dedicated to providing integrated solutions and services, and they are seeking an experienced Audio-Visual Solutions Engineer. The role involves designing customized audio-visual systems, providing technical support, and collaborating with sales and technical teams to meet customer requirements.
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Responsibilities
Design customized Audio-Visual solutions aligned to customer needs
Serve as a technical consultant to the sales team, generating functional system descriptions, block flow diagrams and equipment lists, pricing to enable generation of customer proposals
Assist in the preparation of proposals, drawings utilizing Visio or AutoCAD and documentation/scopes of work for customers
Conduct site surveys and customer visits for potential solutions and installation requirements
Develop and deliver technical presentations and product demonstrations
Function as the customer’s point-of-contact for problem identification and resolution for issues that have been escalated by the integration team
Provide remote support to Technicians and Field Engineers for integration of systems
Coordinate with Technicians, Field Engineers, Integration Manager, and Project Manager on system scope and design
Create user guides when applicable for customer system operation and provide end user training as needed, which allow for the best user experience for performance and control of complex systems
Continually work to improve customer service perception and satisfaction
Document internal processes and procedures related to duties and responsibilities
Meet with vendors/prospective vendors to help evaluate products
Enter time and expenses as they occur
Post-sales project consultation
Support in creating technical standards, processes/procedures
Complete training programs and gain certifications as required
As needed, responsible for the programming, testing, and support of complex audio-visual systems for control, audio DSP with Biamp, Q-SYS and other systems and software related configurations
This position will provide support for remote office/in-office pre-stage system testing/configuration, as well as onsite testing/commissioning support in a variety of customer environments
Assist with technical design, pricing and identify any logistical challenges
Supervise in-house rack testing and equipment set up for assigned projects when applicable
Perform remote and onsite service support as needed for completed integrated systems as part of our ongoing Technology Management Support Plans
Qualification
Required
Crestron/Extron/Q-SYS, Poly, Biamp, Shure, Vaddio, Zoom, Teams etc... Manufacturer Software Experience/Training
CTS certification recommended
Ability to read and understand project drawings and schematics, engineering notes, and operation manuals
PC literacy to include Microsoft Office applications, MAC experience helpful
Experience performing each of the job responsibilities outlined above in an associated industry
Demonstrate effective communication skills using tact and courtesy along with the ability to manage pressure-sensitive situations
Demonstrated ability to work without direct supervision
Working knowledge of networking fundamentals such as TCP/IP addressing, firewalls, routers, VPN, and VLAN setup in an AV/IT environment
Good interpersonal and time management skills
Must be detail oriented, have multi-tasking abilities, and handle tight, high-stress deadlines
Candidates must be able to work multiple shifts including days, evenings, overtime, and some weekends based on project deadlines
Ability for some travel to complete assignments
Professional presentation and demeanor
3 to 5+ years in AV system design and integration, DSP & control programming a plus
You must possess a valid driver's license
Company
Morton
IT Staffing Services: The right people. The right job. Every time. Our clients come back to us time and time again for the same reason.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase