NEOGOV · 2 months ago
Civil Rights Intake Specialist
Davenport, IA
Full-time
Onsite
Entry, Mid Level
$59K/yr - $78K/yr
2+ years expNEOGOV is a company that oversees the Davenport Civil Rights Commission. The Civil Rights Intake Specialist will provide professional support in the intake and evaluation of civil rights complaints, ensuring proper documentation and assisting in the investigative process.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive, review, and document civil rights complaints submitted to the Commission
Conduct initial intake interviews with complainants to gather relevant information, clarify concerns, and determine eligibility for Commission investigation
Screen complaints for jurisdictional eligibility and refer as appropriate to senior staff or other agencies
Assist in coordinating investigations by organizing evidence, compiling case materials, and preparing summaries for senior staff
Maintain and update case management systems and ensure accurate, confidential record-keeping
Collect and organize documents, evidence, and other case materials for use by investigative staff
Assist investigators and analysts in preparing materials for hearings or administrative proceedings
Provide guidance and information to the public on civil rights processes, procedures, and available resources
Support outreach and education initiatives by preparing materials or facilitating community workshops
Monitor and track case progress to ensure timely handling and adherence to Commission policies
Assist in analyzing case data to identify trends and inform Commission reporting or program development
Participate in professional development activities to maintain knowledge of civil rights laws and culturally responsive practices
Facilitate civil rights mediations, working with parties to schedule sessions and achieve equitable settlement resolutions
Assist the Director and Commission staff in planning, updating procedures, and preparing for trainings or meetings
Manage schedules, arrange appointments, and assist with administrative tasks as needed
Communicate with the public to provide information, respond to questions, and guide parties through civil rights processes
Qualification
Required
Graduation from an accredited four-year college or university with a degree in political science, social sciences, public administration, law, or a related field, and at least two years of professional experience in civil rights investigations, compliance, legal support, or case management or an equivalent combination of education and professional experience
At least three years of professional experience in civil rights, compliance, legal support, or case management demonstrating experience with confidentiality, documentation, interviewing, and intake processes
Preferred
Bachelor's degree with two years of civil rights office work, mediation, or community dispute resolution experience
Juris Doctorate (J.D.) preferred
Bilingual skills (Spanish or Vietnamese) preferred
Familiarity with civil rights laws, regulations, and investigative procedures
Experience in customer service, community engagement, or trauma-informed interviewing
Strong organizational, writing, and data management skills
Ability to work effectively with diverse populations and maintain confidentiality
Benefits
Health insurance, including medical, dental, vision and prescription drug
Pension
457 retirement plan contributions
Retirement health savings plan contributions
Flexible spending accounts
Paid time off
Employee assistance program
Life insurance
Long-term disability
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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