Per Scholas · 1 day ago
IT Support & Security Fundamentals Technical Instructor
United States
Full-time
Remote
Entry Level
$65K/yr - $70K/yr
1+ years expPer Scholas is a nonprofit organization dedicated to providing no-cost tech training programs to individuals seeking to advance their careers. They are looking for an IT Support and Security Fundamentals Instructor to deliver training, support learners, and maintain instructional materials while fostering a positive learning environment.
Information Technology & Services
Responsibilities
Support instructor-led training that prepares learners for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, administering assessments, monitoring attendance, providing one-on-one tutoring, conducting daily evaluations and progress monitoring of individual learners, consistently addressing learners violations, and more
Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
Work closely with the team to identify learners needs, provide the necessary support, establish individualized plans for learners achievement, and participate in regular student-status meetings
Maintain and update Salesforce and/or our LMS with learners grades, certification scores, and progress notes
Support and maintain the training curricula, syllabi, lesson plans, and other instructional materials used in the classroom to ensure their effectiveness and consistency
Stay current with industry trends and integrate
Maintain a positive and inclusive learning environment
Qualification
Required
1-3 years of teaching or training experience
Strong technical background; able to grasp and convey highly technical subject matter
Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
Strong communication skills
Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
Knowledge of Windows, Mac, and Linux operating systems, and end-user experience
Current A+ certification (1201-1202 Series)
Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V)
Proficiency with Active Directory, GPOs, and user-profile management
Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration
General knowledge of performance monitoring and metrics with Perfmon
Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment
Proficiency with LAN/WAN, routing configuration, and switching
Should be familiar with the OSI model and protocol data flow
Working knowledge of Client/Server Environments
Familiarity with IT Service Management (ITSM) processes and frameworks
Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, TeamViewer, Bomgar)
Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion
Thorough understanding of Network/OS Security concepts and procedures
Proficiency in cybersecurity concepts and the ability to communicate security concepts
Experience with monitoring tools such as Splunk
Familiarity with AI tools like ChatGPT or copilots like Microsoft/Github Copilot and their utilization in IT support workflows
Ability to write content and curriculum related to instructional outcomes and lesson plans
Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications)
Bachelor's degree (or equivalent practical/industry experience)
CompTIA A+ 1200 Series
Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities
Experience using an SLA ticketing system with a customer/consumer service-driven approach
Excellent written communication, presentation, and customer service skills
Solid understanding of business needs
Strong evaluation and data management skills
Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology are a plus
You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
You are data-driven, result-oriented, and a forward-looking catalyst for social change
You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently
You are a lifelong learner
You are an effective communicator with strong oral and written skills
You are tech-savvy and learn new tools quickly
You are detail-oriented, with exceptional organizational management skills
You have strong public speaking and interpersonal skills
You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds
You are adept at managing your time and balancing multiple projects and tasks
You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources
Company
Per Scholas
Per Scholas is proud to celebrate 30 years of fostering economic mobility by giving individuals from diverse backgrounds access to high-growth tech careers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Damon Lucky
Chief Executive Officer
Kenneth L. W.
Executive Vice President, Advisor to the CEO
Company data provided by crunchbase