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Strada · 2 months ago

Customer Success Manager - Remote

United States

Full-time

Remote

Senior Level

Strada is a leader in people, payroll, and technology, specializing in simplifying international workforce management. The Senior Manager of Customer Relationship Management is responsible for developing and executing CRM strategies to enhance customer engagement, retention, and lifetime value while leading cross-functional initiatives to improve the overall customer experience.

Artificial Intelligence (AI)B2BInsuranceSaaSSoftware

No H1B

Responsibilities

Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service

Build and maintain long-term relationships with customers to foster loyalty and satisfaction

Serve as the main point of contact for client inquiries, concerns, and feedback

Analyse customer data and behaviour to identify trends and opportunities for improvement

Develop and implement CRM strategies to enhance customer engagement and retention

Collaborate with sales, marketing, and product teams to align customer strategies with business goals

Monitor and report on customer satisfaction metrics and KPIs

Manage CRM systems and ensure data accuracy and integrity

Lead initiatives to personalize customer interactions and improve service delivery

Qualification

Customer SuccessSaaS implementationCRM platformsAnalytical mindsetRelationship-buildingAccount managementBusiness degreeTechnology degreeCommunication skills