Visionix USA (formerly Luneau Technology USA & Optovue Inc.) · 2 months ago
Field Service Representative – Greater Pennsylvania/Ohio Area
Lombard,IL,US
Full-time
Onsite
Mid, Senior Level
2+ years expVisionix USA is a global leader in ophthalmic diagnostics and telehealth innovation, empowering healthcare professionals with cutting-edge technologies. They are seeking a Field Service Representative to install, maintain, and support advanced ophthalmic and optical instruments while providing technical support and training to customers and new team members.
EyewearManufacturingMedical DeviceWholesale
Responsibilities
Perform installations, repairs, and preventative maintenance on Visionix, Briot-Weco, and Optovue products
Provide hands-on troubleshooting and technical support to ensure peak system performance
Manage service documentation, parts inventory, and RMA returns in line with company standards
Communicate clearly and professionally with customers, sales teams, and management
Maintain company-issued tools, diagnostic equipment, and vehicles in top condition
Identify potential sales and workflow improvement opportunities
Support and train new FSRs, sharing your technical expertise
Perform other related duties as assigned
Qualification
Required
Associate degree in a technical field, military technical training, or equivalent experience
2+ years in a field service or technical support role (6+ preferred)
Strong mechanical, electrical, and IT troubleshooting abilities
Excellent communication and customer service skills
Ability to lift up to 80 lbs. and travel extensively by car and air
Valid driver's license and clean driving record
Willingness to travel throughout the U.S. for meetings, training, and regional support
Preferred
Knowledge of optics or ophthalmic systems a plus — full training provided
Benefits
401(k) Retirement Plan
Full benefits package (medical, dental, vision, life, disability)
Paid Time Off (PTO)
Company
Visionix USA (formerly Luneau Technology USA & Optovue Inc.)
Visionix is the global manufacturer and exclusive sales, service and training provider for Optovue OCT, Visionix screening and refraction systems, as well as Briot and Weco lens finishing equipment in North America.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Wyles
Chief Executive Officer - Region Americas
Company data provided by crunchbase