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Businessolver · 2 months ago

Account Manager - Spending Accounts (Work Remotely from Anywhere in the U.S.)

United States

Full-time

Remote

Mid Level

$54K/yr - $60K/yr

3+ years exp

Businessolver is a company that delivers innovative benefits technology and services, emphasizing client satisfaction and retention. The Account Manager (Spending Accounts) plays a crucial role in managing client expectations, leading meetings, and providing solutions for consumer-driven health plans.

AccountingFinancial ServicesInformation Technology

Responsibilities

Manage client expectations and drive decisions relating to timing, procedures and documentation of implementations, open enrollments, and ongoing deliverables with the collaboration and support of a cross-functional team

Lead and participate in client meetings and presentations

Assist in gathering clients’ plan requirements to support the creation and documentation of internal specifications, test plans, training materials, and procedures

Develop and implement solutions and provide support as needed to client issues such as claims, billing, and enrollment materials

Coordinate open enrollment deliverables, such as meetings, applications, election forms, consumer plan information, and materials for clients and their respective employees

Review and revise plan materials and provide proper communication to clients and their employees regarding consumer plan updates and changes

Assist with developing employee materials and providing on-site training on plan programs and procedures

Respond timely and consistently to all client inquiries while establishing expectations for a trusted partnership

Ensure all client deliverables adhere to specified quality standards

Proven ability to effectively manage complex and escalated issues

Summarize and report project status to Spending Accounts Team Manager

Assist with special projects as determined by Spending Accounts Team Manager

Manage complex client issues

Qualification

Client services experienceConsumer spending health plansBenefits AdministrationHRIS experienceMicrosoft Office SuiteCommunication skillsProblem-solving skillsTeam collaboration

Required

Minimum of 3 years demonstrated client services experience within consumer spending health plans, such as Flexible spending accounts, Health reimbursement accounts, Health savings accounts is required

Experience must include successful implementation of new accounts and proven retention of existing business

Proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook is required