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Watchfire · 1 month ago

Software Trainer

Danville, IL

Full-time

Onsite

New Grad, Entry Level

Watchfire is a company focused on providing exceptional software training and support. The Software Trainer will become an expert in the Ignite software suite, develop training materials, and ensure customers are equipped to operate their products effectively.

Digital SignageElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Become an expert on our proprietary Ignite OP, Ignite OPx, and Ignite Sports software

Provide exceptional software training and support, with a focus on quality and customer satisfaction

Assist in continual improvement of the software training program

Develop and maintain written and electronic training materials

Assist in preparing and recording tutorial videos

Assist the service department with projects as needed

Provide email support to customers

Provide constructive feedback and suggestions for Watchfire technical material and manuals

Flexibility of scheduling to meet customer and departmental needs

Ensure customers have the tools and knowledge they need to effectively operate their sign upon installation

Other duties as required assigned

Qualification

Virtual meeting softwareTraining material creationTechnical degreePatienceEmpathyTraining schedule managementCommunication skills

Required

Proficiency in using and managing virtual meeting/webinar software like Zoom, Microsoft Teams, Webex, or GoToMeeting. This includes screen sharing, managing participants, and using interactive tools

Ability to create clear and effective training materials, such as user guides, manuals, quick-reference sheets, and presentation slides

The ability to speak clearly, confidently, and concisely is critical since your voice is the primary training tool

Demonstrate patience and empathy while working with users of varying technical skill levels

Effectively manage training schedules, keeping track of user progress, and preparing materials for back-to-back calls

AA/AAS/AS degree in technical field (or military equivalent) minimum

Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered

Preferred

BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred

Benefits

Medical

Dental

Vision

Company Paid Life/ADD

Voluntary Life/ADD

Dependent Life/ADD

401k with Employer Match

Vacation

Personal Time

Company

Watchfire

Headquartered in Danville, Ill., Watchfire has manufactured electric signs since 1932 and LED signs, using meticulously sourced components from around the world, since 1998.

Founded in 1932