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Alabama Credit Union · 2 months ago

Member Care Intern

Tuscaloosa,AL,US

Internship

Onsite

Intern

Start in 2026 Spring

Alabama Credit Union is offering a part-time internship opportunity in their Member Care Department located in Tuscaloosa, Alabama. The Member Care Intern will design reports, research call center performance, represent the credit union at functions, and assist with member accounts while gaining valuable experience in customer service and team collaboration.

BankingFinancial ServicesLending

Responsibilities

Design and produce Member Care reports and create measurable call center performance trends

Research other call centers and similar retail business to discover opportunities to create an optimum call center experience for Alabama Credit Union members and staff

Attend civic and organizational functions to represent Alabama Credit Union

Help build a call center leadership and call center team building culture

Team with marketing to create social media programs where outcomes are measurable

Provide friendly, accurate service to all members and employees

Visit area branches and perform other duties necessary for call center support

Train for the duties as a telephone and support agent

Interact with members and credit union employees to assist with member accounts

Assist with check posting on days that ACU receives a substantial amount of mail

Qualification

Microsoft WordMicrosoft ExcelAnalytical skillsWritten communicationVerbal communicationCustomer serviceOrganizational skillsTeamwork

Required

A desire to get it right - to uphold ACU's high service standards when working with members and co-workers; to go all-out in completing your work correctly; to perform with a high degree of accuracy and attention to detail; and to fix problems when they occur

An 'I've got your back' attitude - All our employees should carry out their jobs with the end result on our members and co-workers in mind. We will rely on you to complete projects that benefit our employees and members. You have only ten weeks to learn from us, and we want to know that you can get the most out of it; great punctuality and attendance are expected in order to make this happen

A wish to make others smile - Courtesy, tact, and diplomacy; good oral and written communication skills so that you may confidently and competently share knowledge; and good organizational skills will support this

Never settling for less - We seek individuals who are pushing the envelope on their own personal and professional development

A history of engaging your world - Positively impacting your community through service, and a desire to get involved to create positive experiences for others are advantageous

Proficiency in computer applications, including Microsoft Word, Excel, and web-based applications

Strong analytical skills and exposure to analytical research

Must have ability to work in unsystematic, open environment

Strong written and verbal communication skills