Biogen · 2 months ago
Head of Digital Transformation, Strategy, Patient Support Services
Triangle, NC
Full-time
Hybrid
Director/Executive
$202K/yr - $278K/yr
12+ years expBiogen is a mid-sized biotechnology company committed to excellence and innovation. They are seeking a strategic leader to oversee the Head of PSS, Evolution and Strategy role, which focuses on enhancing patient and healthcare provider experiences through digital transformation and innovative solutions.
BiotechnologyHealth CareNeuroscienceTherapeutics
Responsibilities
Lead the strategic direction and execution for assigned projects across all patient support programs, supporting the transformation of PSS programs to build and maintain best-in-class patient, HCP and caregiver experiences
Develop and communicate a visionary roadmap for the transformation of our PSS ecosystem
Lead and inspire the team responsible for transformative efforts to achieve strategic and operational objectives
Foster a culture of innovation and excellence through coaching and professional development of team members
Direct horizon scanning activities to identify opportunities to bring external innovation into PSS as a means of achieving best-in-class patient, HCP and caregiver experiences
Drive innovative solutions to enhance the capabilities and services of existing brand support programs
Drive integration of patient support priorities and program performance with identified product priorities and strategies
Develop and complete marketplace and competitive landscape assessments inform future state of patient support services required
Identify and implement new approaches and technologies to improve program efficiency and effectiveness
Oversee the strategic planning and execution of new program launches within the PSS ecosystem in collaboration with other therapeutic area leads
Lead unified PSS messaging, ensuring cohesive messaging and strategic alignment across patient facing functions
Ensure the consistency of tools and language across all PSS programs, where applicable, to drive efficiency and brand alignment
Provide strategic oversight for the operational aspects of transformation efforts, ensuring smooth integration and execution
Monitor and measure the impact of transformation efforts, utilizing data and analytics to drive continuous improvement
Collaborate with cross-functional teams to align transformative initiatives with overall business objectives
Work closely with other cross-functional Patient Services and company teams to support the implementation of patient support strategies
Ensure alignment on strategic initiatives and coordinated efforts across brands
Qualification
Required
12 to 15 years of experience in the pharmaceutical/biotech industry, with a focus on patient support services or related fields
Proven track record in leading strategic digital and customer experience transformation initiatives, programs, and managing operational changes
Bachelor's degree in a relevant field
Preferred
Advanced degree (MBA or advanced clinical degree) preferred
Experience leading large cross-functional commercial initiatives
Experience leading and driving enterprise-wide transformation initiatives, including digital transformation, process improvement, and change management
Experience developing and implementing strategies to enhance the overall customer experience and bring the patient/customer experience to life
Experience in developing business cases inclusive of expected impact and change management needs
Strong understanding and experience with FDA or OIG regulations preferred
Strong understanding of technology infrastructure, technology products, how to design and implement new strategies, and oversee the progress of digital transformation initiatives
Excellent cross-functional collaboration skills
Outstanding interpersonal skills, including building strong working relationships and managing conflict
Demonstrates initiative, teamwork, and accountability
Superb communication skills, both oral and written
Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment
Benefits
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation
Company
Biogen
Biogen is an American biotechnology company that provides therapeutics for neurological, autoimmune, and rare diseases.
Founded in 1978Cambridge, Massachusetts, USA
5001-10000 employees
H1B Sponsorship
Biogen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (100)
2024 (93)
2023 (101)
2022 (134)
2021 (104)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
JP Morgan
2023-08-28Post Ipo Debt· $1.5B
1991-09-27IPO
Leadership Team
Robin C. Kramer
Executive Vice President, Chief Financial Officer
Priya Singhal
Executive Vice President, Head of Development
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase