Knock · 2 months ago
Developer Success Engineer
United States
Full-time
Remote
Entry, Mid Level
$120K/yr - $160K/yr
2+ years expKnock is a remote-first Series A startup focused on enhancing product notifications for users. The Developer Success Engineer will engage with customers to ensure they effectively use the Knock platform, assisting with implementation and providing ongoing technical support.
Computer Software
Responsibilities
Serve as the primary, ongoing technical point of contact for our customers. In a typical day, you’ll have calls with contacts at our largest enterprise customers as well as answer inbound questions on email/Slack from our self-serve customers
Become an expert in the Knock platform to help new and existing developers best use the product
Help customers plan and execute their end-to-end implementations, from high-level architecture down to code implementation
Identify any blockers for a customer adopting Knock and help them overcome those obstacles. Sometimes this will mean updating documentation, streamlining SDKs, and so on
Answer questions about our product in conversations with potential customers, ultimately convincing them Knock is the correct solution
Support Knock’s sales team in helping customers understand what is technically possible with Knock
Create technical content to demonstrate best practices and specific use cases (e.g. sample apps, documentation, videos, etc.)
Deliver feedback to the product and engineering team on challenges faced by customers and helping design and advocate for changes to overcome those challenges
Manage and communicate priorities between internal and external stakeholders
Qualification
Required
A love for solving open-ended problems for customers
2+ years of experience as a developer support engineer or adjacent role, ideally with prior experience working at a developer tools company or early-stage startup
A strong technical generalist who is comfortable talking about technical concepts from both a product feature and an architecture perspective
Prior development experience with one or more languages, such as JavaScript, Ruby, Python, Go, Java, or similar
Excellent writing skills
Company
Knock
Knock helps product and engineering teams send notifications to their customers.
11-50 employees
H1B Sponsorship
Knock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (5)
Funding
Current Stage
Early StageTotal Funding
$18MKey Investors
Craft VenturesAfore Capital
2024-02-15Series A· $12M
2022-06-01Seed· $6M
2021-02-06Pre Seed
Leadership Team
Sam Seely
Co-Founder + CEO
Company data provided by crunchbase