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Duly Health and Care · 2 months ago

Epic Referrals Analyst III

Downers Grove, Illinois

Full-time

Onsite

Entry, Mid Level

$85K/yr - $128K/yr

2+ years exp

Duly Health and Care is seeking an Epic Referrals Analyst III who will serve as a subject matter expert for Epic’s Referrals modules. This role is responsible for the daily performance, maintenance, optimization, and troubleshooting of referrals workflows, ensuring efficient data flow between departments and external systems.

Health CarePersonal HealthWellness

Responsibilities

Serve as the primary analyst for Epic Referrals

Monitor, troubleshoot, and resolve support tickets related to referral workflows and system performance

Configure and optimize Epic functionality to support efficient, compliant referral processes. Perform structured testing and validation for system changes, upgrades, and enhancement requests

Partner with IT, Clinical Operations, and Revenue Cycle teams to align workflows and build long-term solutions

Maintain clear, accurate documentation for build specs, user requirements, and training resources

Monitor data accuracy, routing behavior, and system integration across sending and receiving entities

Participate in root cause analysis and continuous improvement efforts related to Epic referral workflows

Qualification

Epic Referrals build experienceReferralsAuthorization CertificationPrelude Epic moduleCadence Epic moduleHealthcare system experienceClinical workflows familiarityAttention to detailDocumentation habitsIndependent work

Required

Bachelor's degree in Information Systems, Healthcare Administration, or related field required

Referrals and Authorization Certification Required, Prelude and Cadence Epic modules preferred

Minimum of 2–3 years of Epic Referrals build experience required; Prelude, Real Time Eligibility, Cadence preferred

Excellent attention to detail and documentation habits

Ability to work independently while following defined processes and deadlines

Preferred

Experience in a healthcare system or ambulatory care environment a plus

Familiarity with clinical and referral workflows preferred

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

$2625 Tuition Reimbursement per year for Part Time

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and Social Impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.