Fastwyre Broadband · 2 months ago
Telecom Technician
Seward, AK, US
Full-time
Hybrid
Entry, Mid Level
$26.70/hr - $44.50/hrFastwyre Broadband is committed to providing high-quality telecommunication services. The Telecom Technician role involves the installation, testing, maintenance, and repair of various telecommunication facilities and equipment, ensuring service quality and customer satisfaction.
InternetSocial NetworkTelecommunications
Responsibilities
Install new Broadband services, including but not limited to; video service, wireless, internet, cable modem, DSL, telephony, and FTTx services
Responds to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes key systems, telephony, video, internet, and FTTx
Ensures that all service orders, troubles, and locates that are assigned to him/her are closed out daily
Installs ONT’s, jacks, pedestals, terminals, splitters, taps, protectors, and grounding
Ensure company inventory is maintained and reported for items utilized by technician
Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment
Performs routine office maintenance and/or repairs on equipment (such as, batteries, alarms, air filters and general fluid levels) and follows procedures for maintaining site logs and records
Responsible for locating fiber, coax, telephone and marking cable routes
Splices and repairs new and existing telecommunication cable
Climbs poles & towers to install or repair telecommunication lines and facilities
Troubleshoots malfunctioning telecommunication cables using testing devices such as meters and analyzers, to locate and the diagnose nature of the problem and make repairs
If applicable, changes out Cable Television (CATV) headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers
If applicable, troubleshoots from the house to the headend, such as, but not limited to, amplifiers, line extenders, bridges, and power insertions
Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, DDS, XDSL, and T1
Performs the installation, operations, maintenance, testing, and provisioning of Central Office equipment from various manufacturers
Has a basic understanding of the technology behind; Wide Area Network equipment, protocols and services, Fiber Optic systems and equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM
Has a basic understanding of computer network protocols and equipment, such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP, and SNMP
Operates equipment such as, but not limited to, backhoes, trenchers, cable plows and dozers
Installs, operates, and maintains radio systems, such as, but not limited to, microwave, UFH, VFH and BETRS where applicable
Completes specialized reports, logs, and reports as required
Responds to ASR’s and is responsible for coordinating and/or performing Engineering, Installation and Provisioning of the basic equipment to fulfill an ASR
Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs
Perform “Lead Technician” duties, such as but not limited to, mentoring less experienced technicians, act as job or crew lead on projects, assisting area supervisor as requested
Performing all other duties and responsibilities as assigned
Qualification
Required
High school Diploma or equivalent
Valid driver's license
Preferred
Previous telecommunications experience
Previous customer service experience
Company
Fastwyre Broadband
Fastwyre Broadband is a premier broadband and internet service provider delivering affordable, reliable, high-speed internet services.
Founded in 2001
201-500 employees
H1B Sponsorship
Fastwyre Broadband has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$70MKey Investors
U.S. Department of Agriculture
2023-07-17Grant· $70M
Recent News
2025-05-17
Broadband Breakfast
2024-05-23
Company data provided by crunchbase