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Advanced Spine And Pain (ASAP) · 2 months ago

Personal Injury and Worker’s Compensation Coordinator

Phoenix, AZ

Full-time

Onsite

Mid Level

$19/hr - $23/hr

3+ years exp

Advanced Spine And Pain (ASAP) is a medical practice focused on providing care for personal injury and worker’s compensation patients. The Personal Injury and Worker’s Compensation Coordinator is responsible for maintaining patient accounts, scheduling appointments, and serving as a liaison between patients and third parties involved in cases.

Health CareMedicalTherapeutics

Responsibilities

Responsible for maintaining all worker’s compensation and personal injury patient accounts

Scheduling all appointments, new patients, follow ups, procedures, etc

Maintaining and staying up on managing authorizations, internal and external referrals

Monitor daily folders to ensure proper scheduling and maximum efficiency

Monitor order flow daily to ensure efficiency and timely patient follow up

Assist in maintaining the groups inbound fax and info email box

Serve as a liaison to referring offices, adjustors, lien holders and attorneys to build relationships

Meet metrics as set forth within the department

Provides individualized care, which encourages the patient’s ability to maintain or attain the highest practical physical, mental, and psychosocial well-being

Answers the inbound line for the team in a consistent pleasant manner

Uploading documents into the patients charts and ensure all appropriate documentation has been collected and signed accordingly

Demonstrates appropriate knowledge and competence of designated skills identified for this position

Fosters a positive and professional procedural environment by interacting with all people in a considerate, helpful, and courteous manner and by participating as a team member

Consistently maintain proper documentation within the EMR regarding the referrals, authorizations, and its details

Diligently notifying and following up with patients and external entities as needed within a timely manner regarding their referral(s) and appointments

Provides official documents and quotes to various entities and submits claims for services rendered for any ASAP entities

Responsible for pulling and returning voicemails within 2 hours

Maintains HIPAA

All other duties as assigned

Qualification

Personal Injury experienceWorker’s Compensation experienceEMR programsScheduling knowledgePractice managementOffice skillsOrganizational skillsAttention to detailCommunication skills

Required

High School Diploma / GED Certification

Three to five years' work experience in a medical office setting

One to two years work experience with personal injury or worker's compensation cases

Working knowledge of all aspects of the scheduling and referral departments of a medical practice

Strong office and computer skills, experience with paperless workflows

Prior use of practice management and EMR programs

Skilled communicator and ability to work effectively in resolving problems

Solid organizational skills

Exceptional attention to detail

Ability to quickly resolve conflict in a respectful manner

Ability to work independently and maintain a positive attitude

Ability to interact with management, physicians, and teammates at all levels and effectively and professionally

Ability to communicate in oral and written form

Ability to be able to meet deadlines in a fast-paced, quickly changing environment

Ability to treat confidential information with appropriate discretion

Ability to act as gatekeeper and escalate relevant information to executives as needed

Good visual acuity, accurate color vision

Requires sitting and standing associated with a normal office environment

Company

Advanced Spine And Pain (ASAP)

Advanced Spine and Pain (ASAP) is an interventional pain management service committed to providing the highest standard of healthcare and treatment plans for patients experiencing acute and chronic pain.

Founded in 2020

Phoenix, Arizona, USA

11-50 employees