Northrop Grumman Australia ยท 2 months ago
Sr. Principal Voice Engineer
United States-Arizona-Chandler
Full-time
Onsite
Senior Level, Lead/Staff
$108K/yr - $187K/yr
6+ years expNorthrop Grumman is a leading technology company that offers revolutionary systems impacting lives globally. They are seeking a Senior Principal Voice Engineer with expertise in designing, implementing, and maintaining Cisco voice solutions, focusing on VoIP technologies and unified communications systems.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems
Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups and calling search spaces
Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing
Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms
Monitor and optimize voice/video quality using tolls like Cisco VQM, RTMT, and third-party monitoring platforms
Perform routine system upgrades, patches, and backups for UC platforms
Troubleshoot and resolve complex voice-related issues in a timely manner
Manage UCCX for multiple teams
Collaborate with cross-functional teams to integrate voice solutions with existing systems
Provide technical support and training to end-users and IT staff
Stay updated with the latest industry trends and technologies related to voice communications
Plan, manage and implement complex voice designs in support of customer requirements
Develop technical solutions to complex problems which require the regular use of ingenuity and creativity
Support teams in project designs to clarify project requirements, provide design solutions, in accordance with standards
Perform troubleshooting analysis of voice infrastructure and associated systems
Document voice hardware and software technology components
Install and configure Cisco voice hardware/software and accompanying technologies
Provide third-level support and troubleshooting of voice problems. Periodically provide after-hours and weekend support
Work is performed without appreciable direction
Exercises considerable latitude in determining technical objectives of assignment
Completed work is reviewed from a relatively long-term perspective, for desired results
Interface regularly with customers and manage customer installation timelines and deliverables to help facilitate successful deployments
Manage timely resolution of all critical and/or complex problems meeting SLA requirements
Experience with Microsoft Office, Visio, Project, PowerPoint and Excel
Lift equipment weighing up to 40 pounds
Work after hours and weekends as needed
Qualification
Required
Must have a Master's Degree with 6 years of relevant experience; OR a Bachelor's Degree with 8 years of relevant experience; OR an Associate's Degree with 10 years of relevant experience; OR a High School diploma (or equivalent) with 12 years of relevant experience
Must have a DOD 8570 IAT level II baseline certification (example: Security+ CE)
Must have an active DOD Secret level security clearance (at a minimum) in order to be considered
Must have experience with designing and maintaining LAN/WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware (routers, switches, and firewalls)
Excellent problem-solving skills and ability to work under pressure
Preferred
Certifications such as CCNP Voice or CCIE Voice
Top Secret security clearance, SCI, Polygraph, or SAP/SAR access would be nice to have
Demonstrated leadership skills, or previous management of small teams, would be helpful
Familiarity with network infrastructure and security principles
Experience with VQ Conferencing
Benefits
Health insurance coverage
Life and disability insurance
Savings plan
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
Company
Northrop Grumman Australia
Northrop Grumman Australia is the Australia-based arm of Northrop Grumman Corporation and committed to generating long-term prosperity, investing in advanced Research & Development, sovereign and exportable Intellectual Property, high-quality jobs and long-term technology leadership across the Commonwealth.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase