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Alliance Laundry Systems LLC · 1 day ago

National Field Service Specialist

Ripon, WI

Full-time

Hybrid

Entry Level

1+ years exp

Alliance Laundry Systems LLC is seeking a National Field Service Specialist to provide service guidance and support for customers across North America. The role involves delivering technical training, auditing service capabilities, and offering high-level customer support while maintaining communication with the Field Service Management team.

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Hiring Manager

Nicole Volp

Responsibilities

Provide a high level of customer support to all ALS distributors and route operators while conforming to established policies and procedures

Effectively communicate best practice concepts to improve, prevent and/or solve customer service issues (i.e., internal operating procedures, product service tools and techniques, customer relations, product issues, etc.)

Objectively audit a customer’s service capabilities, including the number of technicians for assigned market(s), warranty performance, use of required and preferred tooling, and parts availability for products supported

Work in conjunction with Regional Sales Managers and other support functions to maintain continuity of communication, acting as one part of a wider customer support team

Using available technology, coach and assist technicians, as needed, on difficult to solve issues

Participate as instructors in Master Technician training events hosted at the factory while also conducting quarterly field product training schools at customer locations for ALS distributors and route operators

Follow quality reporting processes to route concerns through to Quality Assurance Specialists for priority handling

As needed, and at the request of the Quality Assurance Specialist, assist in the mitigation of high priority product issues as they arise

Provide trip reports to document visit details including objectives, feedback, and outcomes of each interaction, with special emphasis on identifying potential product problems, and activities of competitors

Complete travel expense reports in a timely manner as required in the policy

Qualification

Electrical diagnosticsTechnical aptitudeMicrosoft OfficeApp-based communication toolsBilingual (English & Spanish)Written communication skillsVerbal communication skills

Required

High school diploma or equivalent is required

Strong technical aptitude

Hands on contributor with strong written and verbal communication skills

Proficient using Microsoft Office programs, such as Excel, Outlook, Power Point, MS Teams and Word

Demonstrated ability to use app-based tools for communication, such as Facetime, Zoom, MS Teams

Capable of scheduling and maintaining workflow using calendars, maps, travel tools, expense systems, and time management planning

Ability to travel up to 50% of the time and adapt to changing work schedules

Position involves sitting long periods, standing, manual dexterity, stooping, and bending

Ability to lift and maneuver 50 lbs. on a regular basis

Must reside within assigned geographic market with reasonable access to major airports

Candidate must have a valid passport or be able to obtain a passport

Preferred

Secondary technical degree in a relevant field is preferred

At least 1 year of experience with Alliance Laundry Systems commercial equipment is preferred

Past service experience is a plus

Proven familiarity with electrical diagnostics, including ability to read electrical diagrams/illustrations

Bi-lingual, English & Spanish-speaking is highly desirable

Company

Alliance Laundry Systems LLC

At Alliance Laundry Systems, our family of brands offers solutions to a worldwide customer base through the delivery of premium quality laundry products and services.

Founded in 1908

Ripon, Wisconsin, USA

1001-5000 employees